I bought straight from the website twice with no issues. Some people I guess just didn't understand the wait times for things ordered online in the beginning and middle of the pandemic were a lot longer given you know it being a pandemic and all.
That being said, the quality of the product is superb compared to many out there. The colors are unique and can bring out features in anyone. I'd say it's definitely worth the money.

Yes, worth the money but not worth the headache of dealing with the company. If you MUST purchase, buy from Ulta instead of the Juvia's Place website.