Dear Adam,

Thank you for taking the time to write about your experience.

I'm so sorry your delivery is taking a long time to reach you. Sadly, during this time there are delivery delays and general disruption to regular services globally and for this reason, we have made sure to include a notice at the checkout page that you may experience a delay with your order, for which we profusely apologize for.

Please do reach back to Customer Care if you still haven't received your order - we will absolutely make this right by you.
Once again we apologize for this inconvenience.

Judy@LELO Team

I have not had that problem. Maybe that was the case during the pandemic.

Covid-related problems. The local company did not have enough available staff.

In my case it was the Covid problem with the local delivery company.