LELO Questions & Answers

59 reviews

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Here’s what consumers have asked with answers from LELO staff and previous consumers.

5 questions answered

60% answered in 1 day

Question:

Is lelo a scam or a legit company? Is lelo a scam or a legit company?

Answer:

Not a scam. Regular customer. No idea why anyone would think otherwise.

By Lauren H. over a year old

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Question:

How easy is it to get a hold of customer service at lelo? How easy is it to get a hold of customer service at lelo?

Answer:

It did not take a long time. A few hours. I guess that is much better than when you contact some famous companies.

By Lauren H. over a year old

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Question:

What made you choose lelo over similar businesses? What made you choose lelo over similar businesses?

Answer:

I like their products. They stand out, have interesting features.

By Lauren H. over a year old

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Question:

Why is my order taking so long to be delivered it's been almost 15 days Why is my order taking so long to be delivered it's been almost 15 days

Answer:

Dear Adam, Thank you for taking the time to write about your experience. I'm so sorry your delivery is taking a long time to reach you. Sadly, during this time there are delivery delays and general disruption to regular services globally and for this reason, we have made sure to include a notice at the checkout page that you may experience a delay with your order, for which we profusely apologize for. Please do reach back to Customer Care if you still haven't received your order - we will absolutely make this right by you. Once again we apologize for this inconvenience. Judy@LELO Team

By LELO C., over a year old

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Question:

How long does it take after ordering to receive a shipping confirmation? How long does it take after ordering to receive a shipping confirmation?

Answer:

2-3 days. I bought on their web site. They contacted me after the weekend.

By Melissa R. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

LELO Questions & Answers

Is lelo a scam or a legit company? Is lelo a scam or a legit company?

How easy is it to get a hold of customer service at lelo? How easy is it to get a hold of customer service at lelo?

What made you choose lelo over similar businesses? What made you choose lelo over similar businesses?

Why is my order taking so long to be delivered it's been almost 15 days Why is my order taking so long to be delivered it's been almost 15 days

How long does it take after ordering to receive a shipping confirmation? How long does it take after ordering to receive a shipping confirmation?

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