LucyPhone Questions & Answers

I didn't find this one (damn... but thanks, Ron), but I wanted to bump it up so it gets more exposure here. It's a very useful idea, and the more you work with companies that put you on hold, the more useful for you it will be. Now, I could really use something that deals with those wretched alleged-voice-recognition systems, which are universally unable to understand my accent. "I think you said 'customer service', If you said 'customer service' please say 'yes'... I'm sorry, I think you said 'yes', is that correct? If that's correct, please say 'yes'... I'm sorry... " I have no idea why any company could possibly imagine that this is better than just pressing the keys. They make me spend ages talking to a fake American person who doesn't understand a word I'm saying because I'm English, and then transfer me to a person whom I don't understand because he's Indian. Oh and then there's this one: "please listen carefully, as our menu options have recently changed". Why? Is it because I only just got the hang of the last lot?