ModLily FAQ | Sitejabber

Question:

Will i get my refund or did i get scammed? Will i get my refund or did i get scammed?

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

See more answers (9)

Question:

Hello has anyone ever gotten a refund from modlily? i can't believe i spent over $100, the items were junk, and they won't respond to me when i ask for the return address. they told me to sell online, or give as a gift! Hello has anyone ever gotten a refund from modlily? i can't believe i spent over $100, the items were junk, and they won't respond to me when i ask for the return address. they told me to sell online, or give as a gift!

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

See more answers (6)

Question:

Worried about order? made order on april 15th! have no way of finding out about my order! help!.,! thanks Worried about order? made order on april 15th! have no way of finding out about my order! help!.,! thanks

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

See more answers (14)

Question:

Want to know if this is a safe site people say that this may not be safe Want to know if this is a safe site people say that this may not be safe

Answer:

This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges

By Addie G. over a year old

See more answers (2)

Question:

I was going to order bathing suit but noticed you can only order same size top as bottom i wear ex large top and large bottoms. I was going to order bathing suit but noticed you can only order same size top as bottom i wear ex large top and large bottoms.

Answer:

Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily

By Rotita R., over a year old

Question:

Modlily has several names ending in lily. i ordered top. white with blue designs and way too big very slick cheap material. this is a scam Modlily has several names ending in lily. i ordered top. white with blue designs and way too big very slick cheap material. this is a scam

Answer:

You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!

By Traci D. over a year old

Question:

Modlily responded on here that they shipped to me in a timely manner. i placed order in march. it's may 13 and i've yet to receive it.

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

Question:

I don't have time to measure myself in centimeters. i just want to know if the swimsuits run bigger or smaller than a normal medium or large? i'm usually a medium or size 7 in jeans. so what size should i order? I don't have time to measure myself in centimeters. i just want to know if the swimsuits run bigger or smaller than a normal medium or large? i'm usually a medium or size 7 in jeans. so what size should i order?

Answer:

Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart

By Sofia M., over a year old

See more answers (10)

Question:

How do i get these company to refund a purchase, (due to inaccurate sizes) without paying return postage to china? How do i get these company to refund a purchase, (due to inaccurate sizes) without paying return postage to china?

Answer:

Thanks for your feedback. First of all, sorry for any inconvenience that it may bring. Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase. In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address, dont forget mention that you are from sitejabber. We will send a full refund after order returned and received. Regards,

By Sofia M., over a year old

See more answers (5)

Question:

I have not ordered from your company, but like some of the dresses on your site. the reviews are concerning....??? also, it says they ship within 5-7 days and then i saw in small print after processing time...what does that mean? thank you I have not ordered from your company, but like some of the dresses on your site. the reviews are concerning....??? also, it says they ship within 5-7 days and then i saw in small print after processing time...what does that mean? thank you

Answer:

It means the order is guaranteed to take longer than you think. So far it's been 15 days for me.

By Rebecca S. over a year old

See more answers (3)

ModLily Questions & Answers

Will i get my refund or did i get scammed? Will i get my refund or did i get scammed?

Worried about order? made order on april 15th! have no way of finding out about my order! help!.,! thanks Worried about order? made order on april 15th! have no way of finding out about my order! help!.,! thanks

Want to know if this is a safe site people say that this may not be safe Want to know if this is a safe site people say that this may not be safe

I was going to order bathing suit but noticed you can only order same size top as bottom i wear ex large top and large bottoms. I was going to order bathing suit but noticed you can only order same size top as bottom i wear ex large top and large bottoms.

Modlily has several names ending in lily. i ordered top. white with blue designs and way too big very slick cheap material. this is a scam Modlily has several names ending in lily. i ordered top. white with blue designs and way too big very slick cheap material. this is a scam

Modlily responded on here that they shipped to me in a timely manner. i placed order in march. it's may 13 and i've yet to receive it.

How do i get these company to refund a purchase, (due to inaccurate sizes) without paying return postage to china? How do i get these company to refund a purchase, (due to inaccurate sizes) without paying return postage to china?

Can’t see your question? Ask to get answers from the ModLily staff and other customers.

ModLily Questions & Answers

Will i get my refund or did i get scammed? Will i get my refund or did i get scammed?

Worried about order? made order on april 15th! have no way of finding out about my order! help!.,! thanks Worried about order? made order on april 15th! have no way of finding out about my order! help!.,! thanks

Want to know if this is a safe site people say that this may not be safe Want to know if this is a safe site people say that this may not be safe

I was going to order bathing suit but noticed you can only order same size top as bottom i wear ex large top and large bottoms. I was going to order bathing suit but noticed you can only order same size top as bottom i wear ex large top and large bottoms.

Modlily has several names ending in lily. i ordered top. white with blue designs and way too big very slick cheap material. this is a scam Modlily has several names ending in lily. i ordered top. white with blue designs and way too big very slick cheap material. this is a scam

Modlily responded on here that they shipped to me in a timely manner. i placed order in march. it's may 13 and i've yet to receive it. Modlily responded on here that they shipped to me in a timely manner. i placed order in march. it's may 13 and i've yet to receive it.

How do i get these company to refund a purchase, (due to inaccurate sizes) without paying return postage to china? How do i get these company to refund a purchase, (due to inaccurate sizes) without paying return postage to china?

Can’t see your question? Ask to get answers from the ModLily staff and other customers.

Modlily responded on here that they shipped to me in a timely manner. i placed order in march. it's may 13 and i've yet to receive it.