Paw Questions & Answers

192 reviews

Ask a question

Here’s what consumers have asked with answers from Paw staff and previous consumers.

14 questions answered

36% answered in 1 day

Question:

What is a phone number where i can speak with someone?

Answer:

We can be reached at either support@paw.com or (800) 607-1865.

By Alex A., over a year old

See more answers (2)

Question:

Are their products made in the usa? Are their products made in the usa?

Answer:

Hi Joellen - most products are not manufactured in the USA, however, they are all warehoused and shipped from multiple facilities across the country.

By Alex A., over a year old

See more answers (2)

Question:

Joel, i have received no response from oliver@paw.com. can you please help me with my dog bed exchange? i have been trying since dec. 2. Joel, i have received no response from oliver@paw.com. can you please help me with my dog bed exchange? i have been trying since dec. 2.

Answer:

Hi Mark - please send me your order number and email address.

By Alex A., over a year old

Question:

What is going on with you guys? you have been awesome in the past. i've referred you to clients numerous times and no one is happy. get it together! What is going on with you guys? you have been awesome in the past. i've referred you to clients numerous times and no one is happy. get it together!

Answer:

Same! Something is going on with them. Never had a problem with orders in the past, but last two orders in December never arrived and no one answers their phone number or returns emails to support.

By Loretta L. over a year old

Question:

Joel, i need to exchange my dog bed for a smaller size but the return portal will not work for me. can you please provide a ra no. to return the bed? Joel, i need to exchange my dog bed for a smaller size but the return portal will not work for me. can you please provide a ra no. to return the bed?

Answer:

Hi Mark - if you would like to return the bed (not exchange it) please visit https://www.paw.com/pages/shipping-and-returns if you would like to exchange, please contact Oliver@paw.com. Thank you

By Alex A., over a year old

Question:

Does any have their phone number i paid for a bed back in june still nothing need a refund Does any have their phone number i paid for a bed back in june still nothing need a refund

Answer:

We can be reached at (800) 607-1865 - please confirm you ordered from Paw.com, I've looked at our order history and was unable to match your name with a bed order in June.

By Alex A., over a year old

Question:

I placed an order on 7/20/22. that i have not received. i was sent an email 8/20/22 saying they were preparing it for shipping and a tracking number. I placed an order on 7/20/22. that i have not received. i was sent an email 8/20/22 saying they were preparing it for shipping and a tracking number.

Answer:

Hi Patricia - will you please send me your email address and the order number. Thank you - Joel

By Alex A., over a year old

Question:

Has anyone ever actually received a refund from this company after going through their return portal? Has anyone ever actually received a refund from this company after going through their return portal?

Answer:

Of course, the portal is automated. As soon as the return product is in transit, the refund is automatically issued.

By Alex A., over a year old

Question:

Will i ever get my order? today is 5/25/22 and i ordered on 4/22/22 Will i ever get my order? today is 5/25/22 and i ordered on 4/22/22

Answer:

Mary - please contact support@paw.com, we will be happy to track down your order with your order # and/or email address. Thanks.

By Alex A., over a year old

Question:

My order is 44930. the automated return portal says both return the items and don't return items. no return label provided, no money back. My order is 44930. the automated return portal says both return the items and don't return items. no return label provided, no money back.

Answer:

Sara - please try out the beds and see if they help. Don't worry about the returns notice on the bed itself, we're here to help. We have also refunded 2 other products from your order. Please let me know if you need anything else. Thanks - Joel

By Alex A., over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Paw Questions & Answers

What is a phone number where i can speak with someone? What is a phone number where i can speak with someone?

Are their products made in the usa? Are their products made in the usa?

Joel, i have received no response from oliver@paw.com. can you please help me with my dog bed exchange? i have been trying since dec. 2. Joel, i have received no response from oliver@paw.com. can you please help me with my dog bed exchange? i have been trying since dec. 2.

What is going on with you guys? you have been awesome in the past. i've referred you to clients numerous times and no one is happy. get it together! What is going on with you guys? you have been awesome in the past. i've referred you to clients numerous times and no one is happy. get it together!

Joel, i need to exchange my dog bed for a smaller size but the return portal will not work for me. can you please provide a ra no. to return the bed? Joel, i need to exchange my dog bed for a smaller size but the return portal will not work for me. can you please provide a ra no. to return the bed?

Does any have their phone number i paid for a bed back in june still nothing need a refund Does any have their phone number i paid for a bed back in june still nothing need a refund

I placed an order on 7/20/22. that i have not received. i was sent an email 8/20/22 saying they were preparing it for shipping and a tracking number. I placed an order on 7/20/22. that i have not received. i was sent an email 8/20/22 saying they were preparing it for shipping and a tracking number.

Has anyone ever actually received a refund from this company after going through their return portal? Has anyone ever actually received a refund from this company after going through their return portal?

Will i ever get my order? today is 5/25/22 and i ordered on 4/22/22 Will i ever get my order? today is 5/25/22 and i ordered on 4/22/22

My order is 44930. the automated return portal says both return the items and don't return items. no return label provided, no money back. My order is 44930. the automated return portal says both return the items and don't return items. no return label provided, no money back.

Can’t see your question? Ask to get answers from the Paw staff and other customers.

What is a phone number where i can speak with someone?