Nobody wants to talk on the phone. Everything is by email with a 2 to 3 day response delay depending on your Geo location.

Because of money grabbing and don't care about the freelancers

Because they don't want to hear people yelling at them all day-which is what they'd get if they installed a phone. Avoid this site it's no good. ZERO customer service-corrupt CEO and employees. Fake freelancer reviews that they are able to BUY. Call your credit card company and dispute the charge. File a dispute under the Consumer Protection Act and Better Business Bureau. Take the time to do it so that they company falls down and only legitimate companies survive. I am filing a BBB complaint.

They are $#*!s. Stay away.