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Personalization Mall Questions & Answers

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Here’s what consumers have asked with answers from Personalization Mall staff and previous consumers.

3 questions answered
0% answered in 1 day
Question:

If i order an engraved piece and am not happy with it, can it be returned?

Answer:

Their website looks nice but their quality is trash! Don't trust your precious memories to them. Just awful

By Abbie H.
See more answers (4)
Question:

What does 100%satisfaction mean. ?? i recieved a doll that was a brunette hair and brown eyes. i did not think it looked so dark skinned on the website.but when i got it, it looked more like a indian doll than a caucasion doll .if i woild have known it would look like this i would have ordered the blonde one. since it states 100%satisfation garranteed, just what does that mean since i'm not at all satisfied????

Answer:

They won't fix it. I called customer service and they pretty much said to bad. Also they may make you a new one but charge you 50% and the shipping charge.

By Courtney L.
Question:

I'm about to place an order for a personalized knife and was wondering if the personalization is engraved or just printed on it?

Answer:

I wouldn't if I was you. Use another company if you can. I haven't received the order I placed over 20 days ago. Don't recommend them at all. My experience.

By Betty H.
Question:

Question:

Has anyone from canada ordered personalized pillows?

Question:

Hello! i just orderd a blanket with printed pictures on it. if it not comming out how i expected it to be can i return it? what will be the fees?

Question:

Question:

My order number is 611929899r. please email me my tracking number. thank you. email to timwilbert21@yahoo.com

Question:

Would anyone happen to have a promo code or coupon for personalization mall?

Question:

Can i add 2 letters for initial as client has a hyphen last name?

Can’t see your question? Ask to get answers from the Personalization Mall staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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