The only refund that they offer you is when you ship your items back to Vietnam. (even though they have a California address showing at the bottom of your email) This cost as much as the items that you payed for. They keep repeating themselves. Offer you 10% then 20% & 30% on your next order! Really? Like I want to order from them again! This company is a scam! I put 2 items in their cart, got busy. Next thing I'm getting a email back from them, offering free shipping, and an address out of California. I was lured to buy them. I am fortunate that I ordered through PayPal. I opened up a dispute through them, and got half of my money refunded with in a week or so. My mistake was only requesting refund for one pair of shoes. It was not as described,( no arch support). I figured I order the Sandals knowing that, so that was my fault. What I discovered after wearing them, was that they were so uncomfortable, because the material was not wrapped (tube like) between my toe. It was a chunk of raw cut, too long a piece of material. That's when I discovered they were plastic, again not as described ( not leather). It's not real easy to open up a dispute through PayPal on an old dispute that refunded partial and has been closed. But I am trying, so these scammers don't get away with ripping people off. I'll see what happens.and let you know.