Pixie Closet

Shoes have hard impact under heels. Upper soles should fit smoothly, but are weirdly bunched up. The SEND button does not even work for attempts to reach Pixie Cliset about returns! PC only accepts damaged or faulty shoes (Ha! You cant even reach them to file a complaint.) Very brief return window. Company has NO IDENTIFYING printed material on shipping label, and no printed info inside shipping bag. Coincidence? I think not. Entire experience was sneaky, shoddy business.

I thought Great Price for orthopedic shoes described from England. I bought 3 pair. Most of a month passed before they arrived... From China. These shoes in no way meet orthopedic standards. Stitching is large and will likely break. Very thin leather, yet wider fabric than buckle causing bunching. I asked for return/refund. They said they would give 10% of my price back... which would be less than my shipping costs. I'm done with them. Shoes will be donated.

I rate them a minus Zero
Clearly the most inferior product I have ever purchased.
Shoes are absolutely junk that can't be worn
Size was nowhere near right.
Customer service insanely bad.
They will not take a return and refund your money. When I complained ….
They said they can give back 15% of the purchase price…. But that never happens.

I give this "Company" - ZERO stars because it is a total SCAM. They sell and ship cheap narrow shoes and then don't offer a refund if you are not satisfied. They had the gall to offer me a 10% refund for my return at my expense! Don't be scammed like I was. I have learned my lesson the hard way. BEWARE of Pixie Closet they are scam artists and should not be allowed to continue their fraudulent transactions on the WWW!

I think I will throw a ton of trash when the first time I received 3 pairs of shoes that I ordered from Pixie. These shoes look cute and have an attractive design however, I am a 6 1/2 in heels and 7 in sneakers but when the shoes with size 6 are put on, y feet, it makes me feel uncomfortable. Just a bit, but it is still uncomfortable. Instead of wasting my money and time, I try them on a few days but after the second week, they were sooooo comfortable. Humm, I will test the durability of this shoe and will come back to share my feedback

If you give a negative review on THEIR website, it doesn't show up! I wish I had looked here first! The shoes (I ordered two pair) do NOT fit. My foot hangs of the edge width-wise. Because they sent the "proper" size length-wise. I am SOL! They do not have a width scale to use. Most companies are happy to refund if something doesn't work for their customers. Even if I didn't like the shoe. (Which I do not). No special orthopedic arch support design with these. Plain, flat bottoms. FYI

The strap on the top is too big and the sole too small. Dollar store quality at department store prices. Horrible customer service! They offered 10% on my next purchase even though their site offers a full refund. They want YOU to pay to ship it back to China! Why would I want anything else from them? I can't even give away what I paid for.

My advice is keep shopping. I ordered 4 x-large bras. I had a feeling they might be small, coming from China. Normally I wear a 38 C. Not an xtra large woman by any means.The bras came and were so tiny they might have fit a little girl. They pretend to have a refund/return policy. Turns out that only applies if they sent the wrong size or it is defective. The slap in the face is, they offer you 20% off to order more of their inaccurately sized products. Also note the difficulty in viewing the "size chart".

This business is a scam. They put doctored up photos for fake advertising. The item that comes to you looks nothing like what you thought you were going to get and the sizing is much to short but far too wide. You can't wear them. But they will not allow returns because the sticker on the shoes says it is a size 37 which they claim is a size 7. Stay away.

Awful website based in Vietnam. Can't give them ZERO stars or I would. They bend over backwards to ensure you don't return an unwanted item. They even requested a picture of my mother's feet before I could return a pair of shoes that didn't fit her properly. DO NOT DO BUSINESS WITH THIS COMPANY!

Now they are trying to make me pay for shipping to Vietnam to return so it's not worth it.

I ordered 2 pairs of size 7 shoes. When they arrived, one pair was marked size 38 and one pair was marked size 36. I contacted customer service and sent them photos of both pairs (one an inch longer). The size 36 pair which obviously not a size 7. They responded: "According to our size information of the shoes, each of our products has a particular size chart. Besides, each shoe type has its own fitness level so the shoes you received may not be as you expected." How ridiculous.

This company should be ashamed of themselves. I would take stars away if I could. They are thieves and shamelessly practice false advertising. The shoes I ordered, as the website stated, were supposed to be leather. When the shoes arrived, immediately upon opening I could smell the plastic, 100% plastic, not even quality plastic. I do not exaggerate, I can buy better quality shoes at Walmart for half the price. I emailed customer support, their response was seriously insulting. Seriously, don't waste your money.

I purchased their orthopedic shoes and was disappointed to discover that not only are they made of really crappy materials that will not last but they are far too narrow. The orthopedic shoes will actually hurt your feet! They don't want to return them but they were happy to offer me a 20% off coupon on my next purchase of crappy shoes that don't fit.

Horrible people to do business with. Very CHEAP and crummy shoes. The fit isn't right and they flop off your feet when trying to walk in them. Very flimsy and awful. Will not take returns or issue refunds. If you buy from them - YOU LOSE!

My wife ordered a pair of shoes that were very small for her normal size. We emailed the company right away and were requested to send pictures of the shoes and packaging. That was done and we were told that it's too bad, no returns. They said that since the shoes arrived in good shape it doesn't matter that they don't fit. They will only take them back if they were damaged, defective, missing, or the wrong item. They did offer a 30% discount on a future purchase, like that will ever happen. Stay far away from this company.

Poor quality is an understatement. I ordered 4 items, I received 2 left feet of one pair, a completely different item from what I ordered on another pair, a ripped bra, and a narrow paper like shoe that is claimed to be "orthopedic". When I contacted Pixie's Closet, not only are they refusing to give me a refund for mistakes on there part, they are having me pay the shipping if i want a refund at all. Items where shipped in an packing envelop folded up which also damaged the cheap material even further. Images will speak for themselves. Save yourself the frustration.

Total misrepresentation of the product these shoes have zero flexibility to the soles they are like walking on blocks your feet slip out of them with every step the company refuses to do a complete refund they will only give a 10% off total price and you can keep the worthless shoes that you cannot wear. This company should be terminated immediately they are thieves

I've ordered 4 pairs of shoes. They were beautiful. But only one pair actually fitted. I've asked for return label to send them back and I was going to order some more. Well they doesn't give full refund. I was so disappointed. I like to shop different places with unique items. I had already bought vacation clothes to match these shoes. Well nothing I can do I'm stuck. I hope their policy get better. Never again Pixie
I work too hard for my money.

I received two pairs of shoes that were too big for me. I contacted them within the time frame that the return policy indicates. I was asked to send pictures of my packaging, the shoes, and a picture of my foot measured alongside a tape measure within three days of receiving their email. I was told that they would only return 10% of my money and 10% off the next purchase. Ridiculous return policy. I am now stuck with two pairs of oversize shoes. They are slow to respond to my emails as well. I would surely not do business with them again.

These are scam artists. Buy at your own risk. The merchandise is poor quality. The return policy is convoluted and shady. You will not get your money back. The sizing runs small. The colors are not true.(See image. These shoes are supposed to be red. They are pink.) They mail you merchandise from California, but want you to return it to Vietnam. Better yet, keep it and they will only charge you 30%. You just bought totally unusable merchandise. BUYER BEWARE!

The pictures and descriptions were great, I thought I would be purchasing quality items. WRONG!
I purchased sandals, and walking shoes. Neither fit, they were made of extremely poor quality material. There were no identifying marks to indicate a size, they smelled terrible and I got a slight rash on the top of my feet after trying them on.
I followed their refund policy, I contacted them immediately to ask for a refund. The response I received was "I will try to convince our billing department to offer 10% refund right back to your account." Or I pay the shipping costs to return them. Do not utilize this business.

Not terrible at all
After placing my order, I came to read reviews about this company. So afraid at first due to many bad reviews. It took a long time shipping, but the quality probably fit its price, and Pixie customers service is pretty good. They responded to me about the tracking number and my package location. I ordered the wrong size because I didn't look at the size chart on the web and I choose the size as usual I wear. Hence, it is way too big for me. I sent them an email about this, they explained it was my mistake so I couldn't get an exchange for that. However, they still gave me a discount on the next bill. Should keep calm and try to ask them for beneficial offers for yourself.

I have never been so disgusted with a company in all my life. I ordered three pairs of "orthopedic" sandals. What I received was pure crap. They had an awful toxic smell that made me sick. I tried three times to return them by email with customer service (that's a crock too as they have no customer service). First time they offered 5% back, that's $5! Are you kidding me? Then 10%. They are liars and cheats don't lose your money. Thank God I live in America and not around Chinese thieves.