Shoes have hard impact under heels. Upper soles should fit smoothly, but are weirdly bunched up. The SEND button does not even work for attempts to reach Pixie Cliset about returns! PC only accepts damaged or faulty shoes (Ha! You cant even reach them to file a complaint.) Very brief return window. Company has NO IDENTIFYING printed material on shipping label, and no printed info inside shipping bag. Coincidence? I think not. Entire experience was sneaky, shoddy business.