Not terrible at all
After placing my order, I came to read reviews about this company. So afraid at first due to many bad reviews. It took a long time shipping, but the quality probably fit its price, and Pixie customers service is pretty good. They responded to me about the tracking number and my package location. I ordered the wrong size because I didn't look at the size chart on the web and I choose the size as usual I wear. Hence, it is way too big for me. I sent them an email about this, they explained it was my mistake so I couldn't get an exchange for that. However, they still gave me a discount on the next bill. Should keep calm and try to ask them for beneficial offers for yourself.