My wife ordered a pair of shoes that were very small for her normal size. We emailed the company right away and were requested to send pictures of the shoes and packaging. That was done and we were told that it's too bad, no returns. They said that since the shoes arrived in good shape it doesn't matter that they don't fit. They will only take them back if they were damaged, defective, missing, or the wrong item. They did offer a 30% discount on a future purchase, like that will ever happen. Stay far away from this company.