I ordered 2 pairs of size 7 shoes. When they arrived, one pair was marked size 38 and one pair was marked size 36. I contacted customer service and sent them photos of both pairs (one an inch longer). The size 36 pair which obviously not a size 7. They responded: "According to our size information of the shoes, each of our products has a particular size chart. Besides, each shoe type has its own fitness level so the shoes you received may not be as you expected." How ridiculous.