Purple Carrot Questions & Answers

I was able to reach a customer service rep by chat right away. The answer I received was totally unacceptable. So I reached out to a supervisor by email. I received a response the next day. Claimed I was too stupid to enter me own home address correctly in the order form so my order was misdirected and not their fault. The address they claim I entered was nothing resembling my correct address and was nowhere near me. And yet my account showed my true correct address all while the cs rep claimed I had supplied the wrong information. Total scam!

This company is poorly run and very likely a scam due to their total lack of desire to work out any reasonable resolution to problems encountered by customers. They lie and twist the facts to prove the fault is yours and they claim no responsibility.