Kara N.

I placed an order and waited. On delivery day I was notified my order had arrived. Nope, nothing had arrived. I contacted them about the lost shipent and they accused me of trying to scam them. Said I sent the order to another address which was not my home address. Said it was totally my fault my order did not arrive. They admitted at one point that they get frequent complaints about this issue. They granted me a "one time courtesy credit" to my account but not a refund. Then they told me my next order would be shipped to the same wrong address but I did not take responsibility to correct "my mistake". And they would not provide any credit or refund. I never approved a second order. And it was still a week until that supposed "order" would ship. I emailed to explore a supervisor about the issue. The response was the same BS about my not being competent enough to enter my own address in the order. And they would take no responsibility for "my mistakes". I locked my credit card to prevent them from making any additional charges against my account. I will be taking this up with my credit card company. This organization is a total SCAM. BEWARE!