RentCares Questions & Answers

Here’s what consumers have asked with answers from RentCares staff and previous consumers.

1 questions answered

0% answered in 1 day

Question:

Dear april rose, you were notified via email (hotmail) regarding the cancelation of your order. i did not get a reply from that. you then sent an email from a different email address to which i replied and stated, yet again, that your reservation was canceled. i did not get a reply either. do you ever check your emails? i've been in business for a long time and my contact information has remained the same: email, voicemail and sms. i received one phone call from you on august 18th at 7:23am and i replied after 10 am (because thats our office time!) the reason i sent you a text message is because you did not leave your name! i never said google or social media to you - that is a blatant lie. i said a background check failed which was stated in my rental agreement. some of your information do not match. a different person was popping up. i'm not going to send my property to a jane hoping it would go to a susan. if you have checked your email before we wouldn't have this discussion. i would have asked you questions and we would have resolved it. fake reviews? that is laughable. i have two toddlers, i doubt any mother would have time to make fake reviews. i dare you to ask me my customer's emails the ones who wrote testimonials to me because miss coyle, you are defaming my business. file fraud charges? how about i file charges against your idiocy? i always refund my customer's money, maybe you should check your back account before you tell lies. Dear april rose, you were notified via email (hotmail) regarding the cancelation of your order. i did not get a reply from that. you then sent an email from a different email address to which i replied and stated, yet again, that your reservation was canceled. i did not get a reply either. do you ever check your emails? i've been in business for a long time and my contact information has remained the same: email, voicemail and sms. i received one phone call from you on august 18th at 7:23am and i replied after 10 am (because thats our office time!) the reason i sent you a text message is because you did not leave your name! i never said google or social media to you - that is a blatant lie. i said a background check failed which was stated in my rental agreement. some of your information do not match. a different person was popping up. i'm not going to send my property to a jane hoping it would go to a susan. if you have checked your email before we wouldn't have this discussion. i would have asked you questions and we would have resolved it. fake reviews? that is laughable. i have two toddlers, i doubt any mother would have time to make fake reviews. i dare you to ask me my customer's emails the ones who wrote testimonials to me because miss coyle, you are defaming my business. file fraud charges? how about i file charges against your idiocy? i always refund my customer's money, maybe you should check your back account before you tell lies.

Answer:

Dear Cherry B. I cannot believe the rudeness of your answer to this customer. Even if the facts you presented are true, you should have chosen to do so in a more professional manner. Based on that, I will not do business with you (and I was in the process of investigating what people had to say about your website). Perhaps you should have written the post, but never sent it. Your response is very unprofessional, and quite frankly gives credence to the complaint above. I imagine you have lost quite a few potential customers due to your post. Signed, 1 Lost Customer. PS Please do not send a harassing response to this post, it will only make you look worse.

By Noelle C. over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

RentCares Questions & Answers

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