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My daughter ordered a Kitchen Aid mixer on Sears layaway. She paid the balance off 2 1/2 weeks ago but Sears has no idea if/when the mixer will ever be shipped. Anyone have suggestions as she needs this mixer to make a cake on 12/27 which she has already been paid for. I have contacted Sears 4 different times and still am getting nowhere.

asked by Mary B. on 12/15/12

2 Answers
Thumbnail of user kimberlys79

My best recommendation would be to contact the corporate offices and work your way up the chain until you get someone in charge and let them know that taking your money without having the item 'in stock' and available to ship as soon as it is paid for is a violation of the Consumer Protection Act. If they still don't send it, I would file a complaint with the Consumer Protection Agency, the BBB and all of the review sites on the internet.

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Thumbnail of user nathanielb56

I say just get a refund ive talked to 10 different representatives on the phone NO HELP i payed delivery fee and 3out of 4 layaway payments now my product aint available for delivery nor can i change the option from delivery to store pick up n the kicker now is my contract is DELINQUENT smh

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