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Here’s what consumers have asked with answers from Shoprunner staff and previous consumers.
Hi Liba. I an sorry for any confusion. Without your account information, I do not know what type of membership you established. Please contact us at 888-721-7467 or via email at memberservices@shoprunner.com. A representative will be happy to access your membership and assist you with the membership type.
Beware. Horrific company. It is a scam and customer service won't do anything you request. I have NY and CO and now they don't send return labels for Shoprunner expects you to print them. I have requested them to cancel but they haven't yet. I never even signed up with them, I guess I hit the wrong thing. I am furious for all this trouble. Join Amazon Prime. The best
Don't use them! Save your money! I wanted a package their version of two-day delivery is really "when they feel like it."
ShopRunner provides that your order will be delivered within 2 business days from the date the order ships. Most retailers have a cut-off time for shipping an order on the same date it was placed. Unless there was some type of order processing delay, the order should ship the same or next business day. If you have not received your order, please contact ShopRunner Member Services at 888-721-7467 or via email at memberservices@shoprunner.com. A representative will be happy to look into this issue. Thank you.
Hi Lottie. You are correct, ShopRunner does not process your order nor ship your products. The retailer with which you placed your order does that. ShopRunner is in partnership with top retailers and brands to offer our members free 2-day shipping on all purchases of eligible items from participating retailers. Additionally, ShopRunner members receive Free Shipping on Returns of eligible items and exclusive offers from our participating retail partners. Basically, ShopRunner connects top retailers with our online shoppers. For more information about ShopRunner, please visit us a shoprunner.com.
Hi Miguel. I can assure you that ShopRunner does not sell any of your personal information. We are committed to protecting your privacy. Please view our Privacy Policy, which is published on our website -- https://www.shoprunner.com/terms/privacy/ Should you have further questions, please reach out to us at memberservices@shoprunner.com. Or you can reach us by telephone at 888-721-7467 from 8am until 10pm ET, seven days a week.
