what is the return policy?

asked by Pampa B. on 12/22/16

1 Answer
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For in store Returns: We will gladly accept products for return within 30 days of purchase that are unworn, in new condition and in their original sealed packaging.

Please be advised... WE DO NOT ACCEPT CASH REFUNDS.
A Spencer's gift card will be issued for returns of merchandise purchased with cash and gift cards.
For purchases made with a credit card or a debit card bearing a Visa/MC logo a credit will be issued to the card used for the original purchase.
Spencer's does not accept returns on intimate products, wigs, body jewelry, custom products, or clearance merchandise.

For online returns: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.

Please note: We cannot refund the shipping charges.

Spencer's does not accept returns on intimate products, body jewelry, custom products, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.

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