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on 2/29/16Hello A. G.,
We are sorry you are experiencing these difficulties and would be happy to help you with this issue. Please call us 7 days a week from 5 a.m. to 9 p.m. at 1-800-831-9235 and any one of our friendly member support reps will be happy to assist you. If for some reason a representative is not available, simply leave us a detailed message and we will get back to you as soon as possible.
Thank You