Stacees Questions & Answers

Here’s what consumers have asked with answers from Stacees staff and previous consumers.

5 questions answered

60% answered in 1 day

Question:

How easy is it to get a hold of customer service at stacees.com? How easy is it to get a hold of customer service at stacees.com?

Answer:

They have an AI that you can chat with 24/7. However, it cannot help you.

By Maria S. on 10/5/23

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Question:

I am so hesitant to purchase my wedding dress online as i won't be able to try it on, will i be disappointed if i buy and it's not exact I am so hesitant to purchase my wedding dress online as i won't be able to try it on, will i be disappointed if i buy and it's not exact

Answer:

If you get it altered local to you they will pay for it as this usually needs you to wear the dress

By Kim F. on 11/25/23

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Question:

Is stacees.com a scam or a legit company? Is stacees.com a scam or a legit company?

Answer:

This company is legit - we received a beautiful, custom fit dress within the timeframe promised.

By Christine W. on 11/11/23

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Question:

When you say the dress ships in 48 hours how long does it usually take to get it? i need it for homecoming before september 18th When you say the dress ships in 48 hours how long does it usually take to get it? i need it for homecoming before september 18th

Answer:

Notice how this message from Stacees Rep is poorly written. There are several clerical errors. This should tell you something about the company!

By Peggy V. on 9/26/23

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Question:

Ordered a dress, upgraded shipping and tailoring time, quoted 10 days to ship, now 18 days and not shipped. won't arrive in time. what do i do? Ordered a dress, upgraded shipping and tailoring time, quoted 10 days to ship, now 18 days and not shipped. won't arrive in time. what do i do?

Answer:

Hi dear, So sorry for that, could you please provide the order number for us, I'll check it

By Stacees C., on 4/18/24

Question:

I need to order two daughters bridesmaid dresses. they earn unable to get fitted at time. do i order us sizing?

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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