• Stacees

Stacees

Overview

Stacees.com has a rating of 4.44 stars from 518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees.com most frequently mention customer service, prom dress, and many compliments. Stacees.com ranks 6th among Prom Dresses sites.

  • Service
    117
  • Value
    117
  • Shipping
    117
  • Quality
    114

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 83.8%
Positive
428
Neutral
5
Negative
78
223
See all photos

What reviewers want you to know

Positive highlights

  • Ordered a custom sized, prom dress from here and i was very happy with it!
  • The color samples were great, the dress was wonderfully made, and the customer service was responsive.

Critical highlights

  • Stacees advertises a return policy that they do not want to honor.
How would you rate Stacees?
Top Positive Review

“Beautiful dress - Amazing Customer Service - Fantastic Value”

Katherine O.
2/7/24

My daughter ordered a beautiful dress for prom at a fraction of the price most of her friends paid for off the shelf options. She ended up not needing alteration from the typical sizing but at Stacee's I love that cost effective dresses are made to order to custom sizes without extra cost. Everyone asks where we found it and is amazed we got such a high quality item online. Thanks for a great experience! We'll be back to shop for Senior Prom this year.

Top Critical Review

“Do not use this company”

Jodi F.
3/13/24

I would never purchase from this company again. Our dress came with a piece that shouldn't have beelined attached causing it to lay funny. I had to pay a professional almost as much as the dress to fix it. They don't reply back in customer service but every 2-3 days and send you in circle. They claim they are very which isnt a good excuse. If this is how dresses come then I'm sure they do have a lot of complaints. You can't talk with anyone.

Reviews (518)

Rating

Timeframe

Other

Reviews that mention popular keywords

prom dress (92) customer service (79) wedding dress (27) return policy (21)
Thumbnail of user katherineo380
1 review
1 helpful vote
February 7th, 2024
Verified purchase

My daughter ordered a beautiful dress for prom at a fraction of the price most of her friends paid for off the shelf options. She ended up not needing alteration from the typical sizing but at Stacee's I love that cost effective dresses are made to order to custom sizes without extra cost. Everyone asks where we found it and is amazed we got such a high quality item online. Thanks for a great experience! We'll be back to shop for Senior Prom this year.

Service
Value
Shipping
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Katherine,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user ah741
1 review
1 helpful vote
January 13th, 2024
Verified purchase

I bought a dress from here for a highschool formal and I was extremely happy with it. The dress was a perfect match to the photo, it fit very well and shipping was reasonably quick (about 2 weeks). Only problem I had was due to the material it snagged a little by the end of the night but overall, the dress was an amazing price for its quality and it I would 100% recommend this website to others looking for a beautiful dress for special occasions.

Value
Shipping
Quality
Thumbnail of user brendav995
1 review
0 helpful votes
March 18th, 2024
Verified purchase

The dress came on time and I gave them the correct measurements, but unfortunately it was a little too big. The customer service was amazing though. I got the dress for my sophomore prom and thankfully I have two more proms that will hopefully go well and I will be ordering again from this website. :)

Products used:
Dress, only thing I bought.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Brenda,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user mariannec226
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

The material was pretty cheap but I got SO many compliments! The dress is absolutely beautiful.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Marianne,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user julieh2534
1 review
0 helpful votes
March 15th, 2024
Verified purchase

Our experience was positive and this dress has exceeded my expectations! Beautiful fabric- huge full skirt and after giving our measurements it was made to perfection. I also liked that we got updates about the dress being in production, passing quality assurance and then bring in transit. Coming from overseas to Canada I was skeptical but it only took about four weeks from production to delivery. Our dress was custom sized and we even had the back altered to a corset instead of zipper with no additional charge. So happy!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Julie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user carmeng454
1 review
0 helpful votes
April 5th, 2024
Verified purchase

We ordered this dress for my daughter's graduation and it fits her perfectly! It's exactly as the photo, excellent quality and really so pretty.
It was exactly what she hoped for. Once we placed the order, the customer service was excellent:from confirming the exact measurements, quick delivery and checking in on our satisfaction, I would highly recommend this site for anyone looking.

Value
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Carmen,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user heathert984
1 review
0 helpful votes
April 14th, 2024
Verified purchase

We ordered this dress for my daughters senior prom. After placing the order the company reached out to us to ask for her exact measurements. The communication was great and the dress was received on time and above expectations. It is a very well made, good quality dress! Super stunning! My daughter had so many compliments!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Heather,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user karenp3093
1 review
0 helpful votes
March 25th, 2024
Verified purchase

Was very skeptical in ordering this dress, but glad I did for my granddaughter! I wished she would have ordered it to her size even though the size she got fits her, it's long! But she loves the length. If you are on the fence about ordering from them, you won't regret it! The dress is well made and looks like the picture.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Karen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user antoinettec279
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

I was highly pleased with their service. I entered the wrong address because I had just moved back in Dec. 2023 so they changed the address and I got my step daughter dress in time for her Senior prom. I will most definitely recommend Stacee's to anyone looking for a bomb dre and next yr when my daughter is a Jr and the year after that a senior they will be my go too.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Antoinette,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user alc426
1 review
0 helpful votes
April 12th, 2024
Verified purchase

The lacy green prom dress we ordered is lovely and fits perfectly. We ordered early and it arrived in less time than estimated. The dress is very pretty and my daughter is happy with it. The cost was so much more affordable than other options we considered. With the custom order- no additional alterations were necessary!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Amylyn,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user emilyb1630
1 review
0 helpful votes
January 14th, 2024
Verified purchase

Stacees were so helpful at providing my daughter with her custom made prom dress and also making her a modesty jacket.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Emily,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user annar1784
1 review
0 helpful votes
March 13th, 2024
Verified purchase

I was EXTREMELY skeptical when my daughter asked to order from this site. I figured the dress wasn't that expensive and I told her she would have to wear it no matter what. Well... that dressed arrived and blew me away! It was a very high quality garment. Absolutely stunning. We chose not to do the alterations as my daughter is a competitive swimmer with a tough body to fit, so I cannot speak to that part. I can tell you that her dress was a show stopper!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Anna,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user ashleye665
1 review
0 helpful votes
April 19th, 2024
Verified purchase

SM*******717

My daughter looked beautiful in her dress. The strappy back was so cute. Shipping was delayed even though I paid more for it to arrive sooner. Otherwise, I am very happy.

Service
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Ashley,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user beckys693
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

We had a great experience of ordering the perfect dress to fit just right, fast shipping and great quality!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Becky,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user rhondaj339
1 review
0 helpful votes
April 18th, 2024
Verified purchase

The dress I ordered for my granddaughter for her first prom is absolutely beautiful! I custom ordered the dress and it fit her perfectly! This was my first order from Stacees and I'm sure it will not be my last! They communicated well with me when I had questions and the dress arrived on time! Great company to do business with! I highly recommend Stacees if you need a beautiful formal dress!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Rhonda,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user keishagayb
1 review
0 helpful votes
March 18th, 2024
Verified purchase

I must say my experience shopping with Stacees was absolutely amazing. I was kept in the loop from the moment I placed my order to the moment the dress was delivered at my door.

The dress itself was absolutely beautiful, the picture didn't even do justice to what the actual dress looked like in person. My daughter got so much compliments and she felt like an absolute princess.

I highly recommend Stacees! They are beyond professional. Definitely will be ordering in the future.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Keisha,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user jodif146
1 review
0 helpful votes
March 13th, 2024

I would never purchase from this company again. Our dress came with a piece that shouldn't have beelined attached causing it to lay funny. I had to pay a professional almost as much as the dress to fix it. They don't reply back in customer service but every 2-3 days and send you in circle. They claim they are very which isnt a good excuse. If this is how dresses come then I'm sure they do have a lot of complaints. You can't talk with anyone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jodi,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user raym990
1 review
0 helpful votes
April 17th, 2024
Verified purchase

My daughter's dress was made to her exact measurements and is amazing looking. The great communication with Stacees during the process was so comforting that we were going to receive exactly what we wanted. The dress arrived before expected, it fits perfect, and looks amazing on our daughter. We've been recommending Stacees to our friends and family. We will be repeat customers.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Ray,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user natalieh757
1 review
0 helpful votes
January 12th, 2024
Verified purchase

The dress turned out so beautifully, shipped according to the expected amount of time, and the tailoring was done perfectly. The color was also perfect and it made me look great. It's too beautiful of a dress to only wear once so I plan on wearing it for next year's prom, as well. Thank you Stacees!

Order number: SM*******141

Thumbnail of user christineu653
1 review
2 helpful votes
November 8th, 2023
Verified purchase

On short notice, I had to purchase 3 bridesmaid dresses for my three children, ages 10,13, and 20. My 20 year old lives out of state, and didn't have a way to take her measurements, so I ordered a standard size 4. The other two dresses were ordered using the easy measurement taking directions. All three dresses arrived on time, and fit beautifully. Would definitely order from Stacees's again!

Products used:
Dresses

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Thumbnail of user jacquelyns189
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

Came on time and was literally made perfect to my measurements sent in. Good quality and got so many compliments! Highly recommend.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jacquelyn,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user karenp3101
1 review
0 helpful votes
April 1st, 2024
Verified purchase

The detail on the dress is beautiful. It fits like a glove and is stunning. Customer service was excellent throughout the ordering and measuring stages with all questions answered promptly. I am looking forward to wearing my beautiful dress on my daughter's wedding day.I will definitely recommend to others and buy from Stacees again. Thankyou.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Karen,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user hopes207
1 review
0 helpful votes
March 13th, 2024
Verified purchase

I loved the fact that the dress was made to fit me perfectly for my son's wedding! I received so many compliments. Infact, someone from Facebook asked where I purchased my dress because they were also having to find a dress.

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Hope,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user sarab1340
1 review
0 helpful votes
March 28th, 2024
Verified purchase

Beautiful dress, however after spending additional cost for custom sizing, dress still required alterations. Disappointed in length of time it took to get dress, only to have to bring it to local seamstress & now worried it won't be ready for event.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Sara,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user christinef1505
1 review
0 helpful votes
January 4th, 2024
Verified purchase

They were so helpful with ordering making sure we get the perfect size, we did! My daughter loved it and she looked beautiful!

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Christine,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

Company Representative

Thumbnail of user amym3079
Stacees C.
Typically responds within 4 days

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