SWELL Questions & Answers

Question 1

Question:

I see uggs 50% off. are their items authentic? I see uggs 50% off. are their items authentic?

Answer · 2015-12-30T04:29Z

Answer:

They probably are authentic however like above says if they don't fit or the package gets lost they will not be helpful. Worst customer service I have dealt with in years.

By Patty W. over a year old

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Question 2

Question:

Is it legit Is it legit

Answer · 2016-04-30T10:12Z

We are very legit, Feel free to contact our customer service for personal assistance in placing your order. Our return policy is pretty fair and comparable with our competitors. 30 days for a full refund and 90 days for store credit. We carry some name brand product so what you get in your mom and pop/brick and mortar shop you will find the same quality here. Katie- If you have yet to receive your refund please contact me and I will be more than happy to assist and make sure you are taken care of. Philip

Question 3

Question:

How long does it usually take for your order to come in How long does it usually take for your order to come in

Answer · 2016-01-18T08:04Z

Somewhere between late and never. I ordered for a trip and it arrived while I was away. I gave them over 10 days

Question 4

Question:

I too, am a customer who is currently going through a negative experience with your non existent "delivery status" information and you already had charged my cc! how long do i to wait, before i can expect to receive my order? I too, am a customer who is currently going through a negative experience with your non existent "delivery status" information and you already had charged my cc! how long do i to wait, before i can expect to receive my order?

Answer · 2016-01-18T08:05Z

It's a guess with no tracking or ability to communicate It's a crap shoot

Question 5

Question:

I see nothing but bad reviews i hope i get my order on time and i hope it's the right size if not i'm never shopping here again

Answer · 2015-12-04T11:45Z

Hi Tyonna, it really depends on where you live. I'm lucky - I live close and pick my orders up from the warehouse. The one time I ordered for shipment, it came promptly. In terms of sizing, you can't really blame Swell for the variance. A lot of the skate/board brands have varied sizing so it can be hard to tell. I can tell you that in general, the Swell brand itself can run small and a lot of the material is on the thin side.

SWELL Questions & Answers

I see uggs 50% off. are their items authentic? I see uggs 50% off. are their items authentic?

Is it legit Is it legit

How long does it usually take for your order to come in How long does it usually take for your order to come in

I see nothing but bad reviews i hope i get my order on time and i hope it's the right size if not i'm never shopping here again

I want t see reviews about their stock investing

I'm trying to make a purchase over 50 yo get free shipping but it's making me pay

Can’t see your question? Ask to get answers from the SWELL staff and other customers.

SWELL Questions & Answers

I see uggs 50% off. are their items authentic? I see uggs 50% off. are their items authentic?

Is it legit Is it legit

How long does it usually take for your order to come in How long does it usually take for your order to come in

I see nothing but bad reviews i hope i get my order on time and i hope it's the right size if not i'm never shopping here again I see nothing but bad reviews i hope i get my order on time and i hope it's the right size if not i'm never shopping here again

I want t see reviews about their stock investing

I'm trying to make a purchase over 50 yo get free shipping but it's making me pay

Can’t see your question? Ask to get answers from the SWELL staff and other customers.

I see nothing but bad reviews i hope i get my order on time and i hope it's the right size if not i'm never shopping here again