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TeenSafe Questions & Answers

133 reviews
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Here’s what consumers have asked with answers from TeenSafe staff and previous consumers.

33 questions answered
15% answered in 1 day
Question:

Answer:

They have to backup to iCloud. If they aren't on wifi and plugged in at some point then it won't backup. No backup means no data. If that happens we just go to the phone and force a backup and it will get you all the latest data.

By Stephen M.
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Question:

Why all the bad reviews? is this site a hoax?

Answer:

Not a hoax... just of very limited use in my opinion. If all you want to do is watch text messages than i guess it's ok... but only if the phone backs up to the cloud. Really isnt very valuable. I had it for less than a week and it was pretty pointless really.

By Brian K.
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Question:

Does it work with snapchat? can i see deleted snapchat texts and pictures?

Answer:

Yeah, sorry but I don't have/use Snapchat so I don't know - apparently not. Sorry again.

By DJ S.
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Question:

Answer:

Nothing gets installed on your phone. Therefore, there is nothing to remove. Change your Apple ID password and the passwords for your social media accounts. Unless you gave this person all of your passwords, there isn't a way for them to spy on you with Teensafe.

By Kevin P.
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Question:

Does this work with an apple phone that is using boost mobile pay per month?

Answer:

Yes, the carrier you use doesn't matter. Here is some more information https://www.teensafe.com/blog/faq-everything-need-know-install-teensafe-childs-phone/ Thanks for the inquiry.

By Ruth D.,
Question:

Yes, my teen's phone is showing a call come up repeatedly my teen is saying he didn't make. in addition it is showing he is at locations hes not? why

Answer:

Sorry you are having an issue, our support team can answer these questions. Please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com.

By Ruth D.,
Question:

Does my daughters phone need to have something downloaded on it for this to work?

Answer:

Greetings Heather. Hope this answers your questions. If not please ask here. https://www.teensafe.com/blog/faq-everything-need-know-install-teensafe-childs-phone/

By Ruth D.,
Question:

Does it work in canada also

Answer:

Yes, we do work in Canada. This may have useful information for you https://www.teensafe.com/blog/faq-everything-need-know-install-teensafe-childs-phone/

By Ruth D.,
Question:

If my teen shuts off the icloud backup and sends messages will i be able to get said messages if i later turn on the icloud backup?

Answer:

The tech team says this all depends on the number of text messages sent, time, period between iCloud being shut off etc. and depends on how Apple iCloud works. If said messages are saved in the backup then yes. We can't guarantee this if turned off. So it is best to leave the iCloud backup on.

By Ruth D.,
Question:

I'm getting this on my iphone app when trying to get on it. suspended account your teensafe account has been suspended loginiapsuspended.

Answer:

Hmmm, not sure Steve. Sorry you are having an issue. Please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com. Or send us your email here and can have them look up the account for you.

By Ruth D.,

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