The Lucky Date Questions & Answers

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Here’s what consumers have asked with answers from The Lucky Date staff and previous consumers.

20 questions answered
0% answered in 1 day
Question:

Can you exchange phone numbers through your app while text messaging? or is it blocked to keep you paying to message people on your website.

Answer:

Robert and Raymond: The Lucky Date prioritizes the safety and privacy of its users, and before sharing such personal data, the members need to learn more about each other. Moreover, this exchange typically occurs upon mutual agreement between users and when both parties feel comfortable sharing such information. Our platform does not prohibit users from exchanging contact details, as long as it aligns with our safety guidelines and that is why we have a special option called Contact Exchange. Alex and Mark: We take the issue of scam prevention very seriously. Lucky Date has measures in place to verify member profiles and ensure the authenticity of our users. We do not tolerate fraudulent activities or the use of fake profiles on our platform. If you ever encounter suspicious behavior or believe you are being scammed, please report it to our customer support team. We are committed to investigating and addressing any such issues promptly. Todd and Charles: Our platform operates on a credit-based system, where users have control over their spending. We do not push users to spend more than they are comfortable with. You decide how much you wish to invest in your interactions on our platform. Tim: We encourage genuine and meaningful conversations between our users. It's important to note that our platform offers various communication options, including text and multimedia messages, to enhance your interaction experience. However, if you do not feel like talking with a person, you always have the option to block her/him as well as report her/him to our customer support if you think that this member violates the policies of the website.

By Support Team T.,
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Question:

Answer:

Steve: Lucky Date does offer some free options for communication to allow users to get a feel for the platform and engage with others. However, it's important to note that more extensive communication options are available for premium members. These premium features allow for a richer and more interactive experience on our platform. Raymond: Lucky Date operates on a credit-based system, where users have control over how much they wish to spend. We do not charge users without their consent or control. You decide how much to invest in your communication and interaction with other members. Charles" We take profile authenticity seriously. Our team diligently verifies member profiles to ensure that they are genuine individuals seeking meaningful connections. We do not tolerate fake profiles or fraudulent activities on our platform. There is also an option that allows you to report members whom you think are fake for closer review by our team. Stalney: The exchange of contact information, such as email addresses, is possible on Lucky Date, but it typically occurs upon mutual agreement between users. We encourage our members to take their time and build trust before sharing personal contact details. To assist you further and better understand each of your specific situations, we kindly request that you reach out to our support team at support@theluckydate.com. Our dedicated support staff will be able to check it in more detail and assist you further with your inquiries

By Support Team T.,
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Question:

Can i have a phone number

Answer:

There is an option to exchange contact details with another member on the website if both of you are interested in it. Please, reach out to our support team at support@theluckydate.com to receive further guidance and assistance

By Support Team T.,
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Question:

I want to remove my profile from this site.

Answer:

You may delete your account on the website or reach out to our support team at support@theluckydate.com if you need assistance with the navigating the process.

By Support Team T.,
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Question:

Why can't i buy credits on this website. this has happened before and it was this website. i talked to my bank and they said that everything on their

Answer:

Dear Russell R., Thank you for bringing this to our attention. We apologize for any inconvenience you're experiencing with our customer chat on the website. To better assist you, please contact our support team at support@theluckydate.com. They will promptly address your concerns and ensure a quick resolution. We appreciate your understanding and patience.

By Support Team T.,
Question:

Hi: do the girls on the site benefit monetarily to keep guys texting and buying credits?

Answer:

Dear Gregory S., Thank you for bringing this to our attention. We apologize for any inconvenience you're experiencing with our customer chat on the website. To better assist you, please contact our support team at support@theluckydate.com. They will promptly address your concerns and ensure a quick resolution. We appreciate your understanding and patience.

By Support Team T.,
Question:

Hi, the customer chat on the website isn't working

Answer:

Dear Alexander B., Thank you for bringing this to our attention. We apologize for any inconvenience you're experiencing with our customer chat on the website. To better assist you, please contact our support team at support@theluckydate.com. They will promptly address your concerns and ensure a quick resolution. We appreciate your understanding and patience.

By Support Team T.,
Question:

Do gift purchases count towards getting contact info?

Answer:

Dear Colin H., Absolutely! Gift purchases do count towards gaining contact information. To delve deeper into your specific situation and ensure a seamless experience, we recommend contacting our support team at support@theluckydate.com. Our dedicated support staff will thoroughly review your inquiry and work towards a swift resolution, ensuring you can connect with other members effortlessly. Thank you for your understanding, and we're here to assist you.

By Support Team T.,
Question:

As of this morning your support service is not available. i got an email notification from postmaster that the email account is disabled. now what?

Answer:

Dear Robert H., Thank you for bringing this to our attention. We apologize for any inconvenience you're experiencing. To better assist you, please contact our support team at support@theluckydate.com. We will investigate the issue promptly and work towards resolving it to ensure smooth communication with other members. Your patience and cooperation are greatly appreciated.

By Support Team T.,
Question:

As of this morning your support service is not available. i got an email notification from postmaster that the email account is disabled.

Answer:

Dear Robert H., Thank you for bringing this to our attention. We apologize for any inconvenience you're experiencing. To better assist you, please contact our support team at support@theluckydate.com. We will investigate the issue promptly and work towards resolving it to ensure smooth communication with other members. Your patience and cooperation are greatly appreciated.

By Support Team T.,

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