Please confirm/re-send the following four things through email here…

1. Locked carrier/country of your phone,
2. Exact model
3. IMEI of your phone by typing *#06# into the dial pad.
4. Carrier you want to use once unlocked

Is this your order?
***Order Number: -6632523****

Name: Jaylyn bell
IMEI: 352206202176043
PHONE: iPhone 13 Pro Max
LOCKED CARRIER: Verizon
PRICE: 19.99
DELIVERY TIME: 1 - 5 Days

IF YES, Just sent email with the unlock instructions

Your iPhone has been remotely unlocked! Here is how to complete the process of factory unlocking your Apple iPhone...

If you have a sim card from a different carrier other than the locked carrier follow these steps: Insert the new sim card into your phone. (make sure it says "sim not supported")
Open up iTunes and connect your phone to your computer. (You must have internet)Complete the setup process, it will say your iPhone is now factory unlocked!***Please Note: After we unlock it, and send the delivery email: Some newer Iphones will automatically unlock once connected to Wi-Fi (with a non accepted sim card in it), so no need to connect to Itunes***...
If you don't have another sim card you can use (or if it doesn't "sim card not supported" on your phone when powered up with a non accepted sim card), follow these steps to complete the process: Back up your iPhone. Erase your iPhone. Complete the setup assistant and restore your backup through iTunes.If you experience issues or see the following message in iTunes or on your device, follow the steps below:"The sim card inserted in this iPhone does not appear to be supported. Only compatible sim cards from a supported carrier may be used to activate iPhone. Please insert the sim card that came with your iPhone or visit a supported carrier store."Restore your iPhone...
***If you have any problems or issues with the unlock, PLEASE READ and reply to the 4 questions below thoroughly. Issues with Iphone unlocks can and may arise, but 99% of the time are either user error or fixable/explainable and can be remedied quickly and easily!
1. What's your phone say when you power it on with a non accepted sim card? Does it give you a "sim not supported" message?
2. Did you power on the phone with a non accepted sim card and then sync it to Itunes? What does Itunes say?
3. And if nothing - did you restore your Iphone well connected to Itunes? Be sure iTunes is updated to the latest OS.
4. What is the carrier of the sim card you're putting into the phone?

~ Please answer EACH question in detail ~
Thank you so much for your business and God Bless, we look forward to hearing from you again in the future!
Can we just ask one simple favor from you!
If you have time and feel up to it, we'd love any feedback you would be willing to leave for us! This is a small family business and any positive feedback helps more than you can imagine! Either way - thank you again and take care!

https://www.resellerratings.com/store/Theunlockingcompany_com
Or
https://www.trustpilot.com/review/theunlockingcompany.com
Thank you & God BLess!