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Ticketmaster Questions & Answers

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Here’s what consumers have asked with answers from Ticketmaster staff and previous consumers.

2 questions answered
50% answered in 1 day
Question:

"pardon the interruption..." and then something about being a bot or javascript. how do i get past this? tried on 3 diff devices.

Answer:

I had this exact same problem and after multiple attempts to contact TicketMaster customer service still haven't been able to get this issue resolved. Have been getting the runaround from TM "Fan Support" via Twitter for a week and a half now (PS - Twitter was the only avenue for contacting TM customer service where I actually got a response from someone - had also tried their toll free Cust Svc phone number and got a recording saying that phone number isn't being monitored; also tried emailing their Cust Svc email account and got auto-reply saying that isn't being monitored either and directing me to their Cust Svc FAQs which say that in order to reach Cust Svc, you need to log into your account - but of course I was blocked from being able to do that because they think I'm a bot). Good luck with this - hope you can get a response from them. I still haven't been able to get any resolution of this same issue with my TM account. Once I get this resolved, I'll never do business with them again!

By Melanie S.
Question:

Have just had experience with ticketmaster resale. it now looks like a bit of a con. i believe i do not have tickets after paying for them months ago and following up on why i don't have them. along way i queried why i was not given specific seat numbers and they said some sellers didn't give them but confirmed all was ok. have others had this experience?

Answer:

No, mine was a price jump

By Juliana W.
Question:

Can you tell me why a ticket costing $49.00 was sold by ticketmaster for $250.00? my husband purchased 2 tickets to pentatonix in lincoln, ne for $550

Question:

When do i receive my tickets

Question:

I just ordered chris stapleton tickets for mobile phone but it has not ben sent to my phone yet how long dose it take to be shipped?

Question:

Wondering about tickets i ordered for kris tomlin for 4/12 18 wondering if they have been sent. could you please call 518/686/5720 c 5189497027

Question:

Why weren't the ticket buyers for the 10 bob seger concerts notified of the cancellations? you had emails and acct info on purchasers!!!

Question:

When will you be sending the tickets out for chris rocks gig in cardiff booked over 5 weeks still no tickets

Question:

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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