Hello, Rosemary,

First of all, thank you for your purchase from Uniform Advantage! I'm sorry that your order has not worked out 100% and you need to return an item, but I'm happy to report that we strive to keep returns and exchanges simple and hassle free. We are happy to accept your return with the garments in their original condition within 30 days of delivery (15 days in the case of seasonal colors and prints).

The return shipping label included with your order is a UPS label. You may return up to 5 items with this one label, which is trackable and insured. It is prepaid, so UPS will not charge you shipping, but when we receive your return, we will deduct $8.99 from your return value to cover the cost of return shipping. You can schedule a pick-up on the UPS website ups.com or by calling them at 1-800-742-5877.

If you are sending back more than 5 items or do not wish to use the UPS label enclosed with your package, you are welcome to return your items via the carrier of your choice. Uniform Advantage is happy to process returns that reach us by any carrier. We do recommend that you use a service that is insured and trackable.

Also in your package, on the back of the invoice, is a return form which we request that complete, noting what items you are sending back. If you are requesting an exchange, please indicate what item(s) you would like in exchange. Include this sheet in the package with the items you are sending back. The return form itself does include instructions on how to return items for refund or exchange.

If for some reason you can't find the return shipping label and/or the return form, you can always download one from our web site. The link below will take you to our web page that has the links to download that paperwork and will also give you detailed information on our return policy and process:
http://www.uniformadvantage.com/pages/misc/return-policy.asp.

Should you need additional assistance with this return or with anything else, please don't hesitate to contact our Customer Service department. You can send us a message or live chat with an agent from our web page: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. If you'd prefer to speak with us, we are at your service during business hours at 800.283.8708.

Thank you for contacting Uniform Advantage. We appreciate your business and hope you will shop with us again in the future.

Sincerely,
Robin Grose
Customer Care Specialist