- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
UniformAdvantage has a rating of 2.44 stars from 612 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UniformAdvantage most frequently mention customer service, return shipping, and business days problems. UniformAdvantage ranks 3rd among Uniforms sites.
This company responds to reviews on average within 4 days
I was leery about if the butter soft stretch jogger scrub pants would fit me to my liking. I am extremely picky about how my pants fit and look on me. I ordered two pairs of them. I put them on and I was very satisfied. They fit perfectly and I was relieved. They weren't to tight or to loose. I have ordered 3 more pairs of the same style in different colors and I hope when they arrive they are just as perfect as the other two pairs.
BUT I feel it's really crappy that I paid 4.99 for shipping & now they're charging me 10.99 for a return. SMH never again. I'll stick with Amazon & their scrubs are not soft! 🤬
I purchased three scrub tops all the same size, although different brands. One fit well, the others at least one size too large. This is despite checking the size guide before ordering. Return shipping from Australia for the two tops will be $50, which is more than the scrubs cost as were on sale.
I would NOT recommend purchasing if any chance product is wrong size (size guide has no correlation to the reality of the product received)
Tip for consumers:
be careful about sizing and international returns (cost of return can exceed cost of merchandise)
Products used:
scrubs top
I ordered 3 Clinic coats from Uniform Advantage and had them embroidered. The coats were mad in Bangladesh and are so flimsy that the dry cleaner starch did not stiffen up the material. It looks very unprofessional and the coats are unusable. Customer Service told me the fabric changes through the year and offered 10% 0n my next order. No Thank you. Poor quality/Poor Customer Service.
Tip for consumers:
Customer Service rep was polite but did NOTHING to address my issue. Perhaps this is a company policy, a poor one at that
Products used:
Landau Clinic Coat
Hello Mark,
We would like to apologize for the inconvenience caused by the fabric issues that you experienced with your Landau Coats and we appreciate the time that you took to share your feedback and allow us to find a solution for you and other customers who may have experienced a similar issue.
We would be happy to offer a solution that fits your needs; please contact our Customer Service Team once again via Phone, Email, or Chat with your order details. Please do mention this review and email when contacting us to better assist you.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
BUT I feel it's really crappy that I paid 4.99 for shipping & now they're charging me 10.99 for a return. SMH never again. I'll stick with Amazon & their scrubs are not soft! 🤬
Tip for consumers:
Total waste of time & money
Products used:
None
Dear MR R,
We certainly understand how frustrating it is when your purchase doesn't make you happy, and we hope that you allow us to make things right.
When making a decision regarding the size options for your order and to avoid returns and exchanges, please allow us to share the following information with you: On our website, in the section where you select sizes, you will find a specific Size Chart for the product, which will help you choose the correct size based on your body measurements, and you may learn more about our size chart here:
https://www.uniformadvantage.com/sizing-information.html
Regarding your shipping concern, there are times when we waive the shipping fees based on the total amount of your order, we try to offer these promotions as often as possible. You can sign up to get our current promotions to your email address or phone number, simply go to our website and scroll all the way down to the top and look for Sign Up for Email & Text Messages!
https://www.uniformadvantage.com/
We would also like to apologize for not meeting your expectations regarding our fabric softness, and we would like to invite you to check out Butter Soft collection so you can experience the softest scrubs we have yet:
https://www.uniformadvantage.com/ua-scrubs/ua-scrub-brands/butter-soft-stretch-scrubs/
We want to make our customers happy and there are time when we waive our returns fees based on the situation. In order to better assist you with this, please reach out to our email custserv@uniformadvantage.com or call us at 800.283.8708 and we'll be happy to take a look at your return.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Great prices and products...HOWEVER...The website is poorly designed. It takes an extremely long time just to edit your cart. If you get too many things in your cart it's nearly impossible to remove them or place them in the save for later. It gives me a migraine and it takes days and if that isn't enough time then it leads to months. It could take up to a year by the time you get your cart updated. Horrible, it makes me sick!
I gave up and bought scrubs somewhere else because I don't have that much time to spend on this website.
Tip for consumers:
You need the whole day just to edit your cart!
Products used:
SCRUBS
I was leery about if the butter soft stretch jogger scrub pants would fit me to my liking. I am extremely picky about how my pants fit and look on me. I ordered two pairs of them. I put them on and I was very satisfied. They fit perfectly and I was relieved. They weren't to tight or to loose. I have ordered 3 more pairs of the same style in different colors and I hope when they arrive they are just as perfect as the other two pairs.
Products used:
Scrub pants from uniform advantage
I have bought 3 pairs of trousers size S and paid £97.78 with £18 delivery to UK. A quality was good but all items too large. I wear normally size S/M and ordered size S. However it was far too large so I returned it. The company deducted £55.27 exactly from my refund, which is more than 50% of the amount I paid! I have contacted the company and they offer me…10% discount for next purchase within a week. Is it a joke?! The company is simply loosing international customers. Definitely do not recommend to anyone who is international customer, especially as there are other companies in USA who do free international shipping to UK! I definitely won't buy from UA Uniform Advantage and don't think that any of my other colleagues will. What a shame as I said, the quality seems to be good.
Dear Ewa S,
We would like to apologize for the inconvenience caused by the sizing issues you experienced with your purchased items, and we appreciate the time you took to share your feedback; we understand how frustrating it can be when your purchase doesn't meet your expectations and we hope that you allow us the opportunity to make things right for you.
There are times when we waive the return shipping fees, but this may not always be the case, and exchange orders are always shipped for free. However, we do want to make sure that all our customers are happy with our service.
To better assist you, please contact us via chat, email, or phone with your order number so we can research and provide a resolution.
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Regards,
Uniform Advantage
Excelentes productos llevo más de 2 años comprando y siempre me sorprenden con sus nuevos productos los uniformes son hermosos
Tip for consumers:
Conocer más sobre su tienda en línea y disfrutar de sus excelentes promociones
Products used:
Scrubs and shoes
First of all, I love the material of this vest. However the previous style was much more functional and the fit was shorter. This vest came with a removeable hood and was longer. Why a hood on a uniform? Dumb. I needed a good vest, so I threw the hood away.
Thank you for shopping with Uniform Advantage and for taking the time to share your feedback with us, by sharing your feedback, you give us the opportunity to further improve the quality of our products. We are forwarding your comments to our production and purchasing teams for further review.
Thank you again for your patronage. Your business is very much appreciated, and we will continue to strive for your satisfaction.
Bought the Buttersoft pants and top. The only soft part is the waist band on the pants. Wish i could exchange the top for a different size, but would be at a cost of $10 on a $27 item because I would need to pay postage to send the item back and pay it again to receive just the exchanged size. It is difficult to gage sizes on a first time purchase from a company not tried before. Wish there was some leniency with first time purchasers on the postage.
Dear Leslie W,
We would like to apologize for the inconvenience caused by the sizing and fabric issues experienced with your purchased items, and we appreciate the time you took to share your feedback.
There are times when we waive the return shipping fees, but this may not always be the case, and exchange orders are shipped for free. However, we do want to make sure that all our customers are happy with our service.
We strive to provide a quality experience to all our customers with their purchased items, this is why we decided to add a size chart that is available for all our items, and we strongly advise you to follow it to choose the right size as it is updated as per the actual body measurements.
Could you please reply or contact us via chat, email, or phone with your order number so we can research and provide a resolution?
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Best regards,
Uniform Advantage | Customer Service
When I was a phlebotomist I bought uniform from this company. Great value and quality of the scrubs. I do enjoy the wide variety of brands, colors, styles, and fabrics. During Covid as a covid tester, this place was my go to for my uniform. Just graduated nursing school and I look forward to shopping here for my new career! I am reoccurring customer because I know I get the quality uniform here for the best price!
Products used:
Scrub set shirt and pants
The scrubs themselves are fine. They're fairly comfortable and the colors are cute. I've had a hard time finding the right size. I ordered five sets of scrubs in a size large. They were a little big, but not so big that I was sure that a medium wouldn't be too small. So, I ordered 5 sets in a medium. I didn't want to exchange because I wasn't sure I wouldn't want to keep the large after I'd tried on both. It turns out the medium fit better, but now I have to pay $11 to return the large sets. I'm in the same boat with the mediums. I ordered petite length. They are slightly too short. I'd like to try mediums in regular length to see if that looks better, but I don't want to exchange all of them only to decide the regular length is too long and looks worse. However, if I order new pants so I can compare, I'll have to pay to return the pants I decide not to keep. Likewise, I may have to pay to ship and to return them because I don't remember the threshold for free shipping to start with. Anyway, in the end, I'm having to pay this company for the opportunity to try on their items to the tune of at least $22, if not more. That's absurd. I won't purchase from UA again and I won't recommend them. Companies who market online need to understand the importance of free and easy returns.
Tip for consumers:
Returns/exchanges aren't free
Products used:
Scrub sets
Dear Michelle D.
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchase, and we appreciate the time that you took to share your valuable feedback.
When making a decision regarding the size options for your order and to avoid returns and exchanges, please allow us to share the following information with you:
To ensure that you are selecting the correct size, it is best to know your measurements. As we have a wide and wonderful variety of products, measurements may vary depending on the style and manufacturer.
On our website, in the section where you select sizes, you will find a specific Size Chart for the product, which will help you choose the correct size based on your body measurements.
Click on 'Fit & Size' located below the size selection. The provided measurements are actual body measurements. If your measurements match any of the sizes, you should choose that size. The size chart also offers some measurement tips. There is usually a tolerance margin of up to 3/4' for a size.
We have included a link below to help you determine the best style to suit your needs: https://www.uniformadvantage.com/en/faqs.html?c=product_info
We have also recently improved our Return Policy to make it better for our customers and oftentimes, when a customer feels like the items are not as per the size chart, we may waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case. However, we do want to make sure that all our customers are happy with the products and services we provide.
Please feel free to contact us at 800.283.8708 or you can send us an email at custserv@uniformadvantage.com to assist with your return.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I ordered scrub pants and paid for FedEx Next Day delivery, they sent the package via USPS. I reached out and they apologized and refunded my shipping cost. I ordered the same pants again with FedEx Next Day delivery, and again they sent the package via USPS. I needed these pants to attend clinicals for a class I paid $600 for, and without the pants I could not attend, resulting in me failing the class and not being able to get my CNA license and forfeiture of the $600 I paid for the class, which I told them. They responded and asked me to verify my address, which had my physical address listed first and my P.O. Box listed in address line 2, and they insinuated that because I had also put my PO Box address that was the reason it was sent via USPS even though I paid for FedEx Next Day delivery("Kindly enter only a physical address on future orders if you want it to be expedited with an expedited shipping method.") It doesn't matter if there is also a P.O. Box address listed on the 2nd address line, if I have paid for FedEx Next Day delivery, that is how it should be sent. They did not refund my shipping cost for FedEx Next Day delivery on my second order until I asked them. I will not be shopping with them again.
Products used:
None!
Dear Alanna A,
Thank you for bringing this matter to our attention. I deeply apologize for the inconvenience you've experienced with your recent orders and the subsequent impact on your class attendance and certification process.
Upon reviewing the details provided, I understand the frustration and disappointment this situation has caused. I want to assure you that we take your feedback seriously and are actively working to address the underlying issue to prevent similar occurrences in the future.
Regarding the shipping method discrepancy, it appears there was indeed a misunderstanding regarding the interpretation of your address details. While we strive to expedite orders according to the selected shipping method, it's clear that in this case, our system did not appropriately recognize the FedEx Next Day delivery option. Our team is investigating this matter further to rectify any system bugs or errors that may have contributed to this issue.
As a gesture of goodwill and acknowledgment of the inconvenience caused, we have processed a full refund for the shipping charges associated with both of your orders. We are also taking steps to ensure that our shipping process aligns with customer preferences and expectations going forward. Additionally, our customer service team will reach out to you thanking you for bringing this matter to our attention and assisting you further.
Your satisfaction is of utmost importance to us, and we sincerely regret falling short of your expectations on this occasion. Please know that your feedback has been invaluable in helping us improve our service.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. We truly value your business and hope for the opportunity to regain your trust in the future.
Warm regards,
Customer Service | Uniform Advantage
Excelentes productos, precios justos.
Compro en linea, fácil acceso, compras seguras, tiempo de entrega es rápido.
Products used:
Uniformes
They double charge your card. 1st when order is placed then because you have embroidery which they charged me 138.00 for 2 shirts just for the embroidery. Then they will charge your card again on the day that you approve it.
They tell you o the 1st charge is pre auth it doesnt go through o yes it does my order was a little over 400.00 got charges 2x so 800.00 Then they tell you o you have to wait 7-10 days for the one charge to drop off. So make sure you have money in your account if you are going with them. This will be the last time I order from them period!
Hello Danna,
We’d like to express our apologies for any dissatisfaction you may have experienced with your recent purchase. We take your feedback seriously and want to ensure we address your concerns right away.
If you saw the full amount appear on your debit card statement right after you placed your order, please note this wasn’t an actual charge. It was simply an authorization to verify that these funds are available.
The authorization will clear in 7-10 days, but your card was not charged.
You are billed only when your order physically ships out.
You can also contact us to get a release of authorization letter that can be provided to your financial institution to assist with returning your funds. You may contact us at custserv@uniformadvantage.com or by calling us at 800.283.8708.
Thank you again for shopping with Uniform Advantage. Your satisfaction is extremely important to us!
Uniform Advantage ®| Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I had 5 tops. Pd shipping to get. The quality was poor on one Stitch. Other's small.pd to return wow!
Tip for consumers:
If quaulity is poor and we return. Should not have to pay shipping. But to pay to get and send back. Never ordering here again!
Products used:
Nursing scrubs
Dear Dawn K,
We are so sorry to hear about your experience with the products purchased and really appreciate that you took the time to share your concerns. We strive to delight you each time you shop with us. We certainly understand your disappointment, and this issue will be seriously addressed.
We have improved our Return Policy to make it better for our customers by extending it to 45 days instead of 30 days and oftentimes when a customer feels like the items are defective- we waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case.
Please reach out to us at any time and please provide us with your Sales Order number to investigate and assist you promptly.
By sharing your candid feedback, you give us the opportunity to deepen training where it is needed most, so we can further improve the quality and consistency of our products.
Again, we do apologize and assure you that your experience is a rare departure from our very high service standards. It is our sincere hope that you will give us another chance to delight you by shopping with us again soon, so you can experience our normally-outstanding service and merchandise quality first-hand.
Paul Castro S.
Uniform Advantage | Customer Service Supervisor
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
So, I spent 227 USD to purchase uniforms from this company. The uniforms arrived on time with all the cheap materials. Sized one size bigger. The large is an XL, and the materials are cheap and see-through. I decided to return it, and I am charged for the return. On top of that, I am only refunded a certain amount of money. I requested for an exchange, and they said oh, we are sending you a link to exchange the uniforms, which never came. I am only giving them some time to work on my refund, and if that does not happen, I will report them to my credit card company, and they will refund the money. People, if you need your money back, go through your credit card bank and ask for a refund.
Tip for consumers:
Refund peoples money in full
Products used:
NON
Dear Irin A.
We’d like to express our sincere apologies for any dissatisfaction you may have experienced with your recent purchase. We take your feedback seriously and want to ensure we address your concerns promptly. We have a wide variety of styles, materials and prices for you to choose from and we have escalated this to our product team to check and verify that the fabric quality is the same as the one you expect and love. At Uniform Advantage, we are committed to maintaining the high standards we’ve upheld for over 35 years. Your satisfaction is our top priority, and we are eager to make things right for you.
When a return is processed online, you have the option to use our insured pre-paid return label or a carrier of your choice and there are no other charges associated to your returns. Please note that our Customer Service Specialists over the phone, chat, or email can assist you with your concerns and waive the return label fee if a defective item was received. Unfortunately, we could not find any interaction from you in our systems; to better assist you, could you please reach out to us via telephone, chat, or email and provide more details? This information will allow us to investigate the specific issues you’ve encountered with the purchased products and facilitate a satisfactory resolution.
Thank you for your understanding, and we appreciate the opportunity to improve your experience.
It's kind of sad when a company doesn't even care about their customers. I've reached out multiple different times for an issue with my most recent order and have gotten radio silence. I purchased 3 different scrubs sets where 1 of the 3 sets did not match. The top was way lighter than the bottoms even though the website paired them as a match. They wanted $8.99 to return the top which was half the price of it since it was bought during the nurses week sale and then the sale was also over by the time I received the package so I couldn't even buy a different top to match the bottoms on sale. I just want this issue resolved.
Dear Justin R,
We are so sorry to hear about your experience with the products you recently purchased and really appreciate the time you took to share your concerns. We strive to delight you each time you shop with us and we will take care of this issue right away!
We are happy to inform you that we found your order and the email you sent to us; we truly apologize for not receiving a response in a timely manner, but it seems that the email you sent did not reach our customer service department. We were able to confirm that the garments purchased are not a set, and the top and bottom are from different brands. When purchasing items, it is always advisable to shop from the same brand and collection to make sure the colors and fabric match 100%. Our website has the feature “May We Suggest” which shows other styles and brands based on your search, but this does not mean that if purchased, the colors will match.
We want you to have a great experience with Uniform Advantage and for that reason, we will waive the return label fee. Please go ahead and initiate the return online using your order number and email address; select the top you would like to return, drop off location, review, and submit. You will see a charge in the return process, but don’t worry, I have added a note to your account to waive the return label once we receive the garment in our warehouse.
Please reach out to us if you have further questions or concerns and we will assist you promptly.
We hope that you will give us another chance to delight you by shopping with us again soon, so you can experience our outstanding service and merchandise quality first-hand.
Paul Castro S.
Uniform Advantage | Customer Service Supervisor
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Uniform advantage is always my go to site when I'm looking for new scrubs! They have a super good variety of just about any fit you want. I'm tall and skinny and was struggling to find pants that were long enough for me, uniform advantage had an amazing selection of tall scrub pants! I always get compliments on my variety of printed tops and colors! I also love that it will show you tops to pair with pants that are in the same color scheme. Very easy to find a whole outfit fast!
Products used:
Scrub tops and scrub pants
Uniform advantage is wrong for charging the customer 8.99 to return scrubs. Thus giving back less $$
Tip for consumers:
They suck on returns. They charge you $8.99 to return.
Products used:
Scrub shirt and pants.
Dear Thalia C.,
Thank you for choosing Uniform Advantage and taking the time to provide us with your valuable feedback. Your satisfaction is important to us, and we are disappointed to know that we did not meet your expectations.
We have recently improved our Return Policy to make it better for our customers and oftentimes, when a customer feels like the items are not as per the size chart, we may waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case. However, we do want to make sure that all our customers are happy with the products and services we provide.
We would be happy to offer a solution for you, but we would need you to please contact our Customer Service Team with your order information. Please give us a call at 800.283.8708 or email us at custserv@uniformadvantage.com. Please do mention this email when contacting us to better assist you.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Started a new job purchased quite a few new pieces from this company uniform advantage was very happy until I received the wrong item customer service was willing to replace the item but told me that I would be not be charged of course not I already paid for the item I ordered two shirts I received a shirt and a pair of pants. I really like this company but how they handled the return not so cool I even asked for a coupon maybe for my next purchase since I've spent over $500 so I might just have to look for a new company a simple mistake turned into a very unhappy customer
Products used:
I purchased two tops and ended up with a top and a bottom so all I wanted to do is return the bottom and he told me that he returned the top at no extra charge well I already paid for the top and yes I’m returning the pants I asked for a coupon for my next order since I spend a lot of money the past couple of months and all I got was you can have your shipping for free very disappointed
Uniform advantage and their company. It's a total piece of $#*!. Don't get tricked into wasting your time. Putting your order together because they will try to increase the price on you after you have tried to place your order. On their website, it is very clear that if you want to do a custom logo on your uniform, that you get two free custom logos if you purchase four hundred and ninety nine dollars worth of scrubs. I spent 8 hours setting up my purchase. Because their website is also trash. And it moves really slow after setting up my purchase in my custom logos and spending the 499.
I got an email from the company telling me that I needed to pay them over a $1000. They proceeded to try to charge me for 4 logos when I only had 3.
They would not honor what their website says about getting the 2 logos for free. I tried everything to get them to honor their word. And be a good stand up company. I called and spoke to staff. Their own staff agreed with me. That the website is clear and that the 2 logos should be free. The staff Set my complaint to management management also agreed with me. Anthen sent the complaint on forward 2 I suppose their supervisor which is over the custom logos, they then re. Emailed me and said regardless that their website was set up wrong and that the website said. That the 2 logos would be free. They would not honor surprising and said that I would have to spend the entire fee if I wanted to get the scrubs that I have spent 8 hours setting up based on what their website said. I would have to pay. The one thing I know is when a company does not honor.
Something they have made a mistake about. It means they're not gonna honor anything. So I would not fall for anything. Your website says I wouldn't fall for the 100%. Honey back guarantee. I wouldn't fall for a single word on the website. Because they will not honor what they put on their website. I even explained to them that I had spent the large amount of time and wasted all of that time setting up the scrubs because of what their website says and they did not care. They clearly don't care about their customers. They don't care about their work. And I don't think anybody should ever shop there. Because any company that does that your customers does not deserve to be able to stay in business.
Tip for consumers:
Believe Mr don't waste your time with this company
Products used:
None terrible service
Dear Quincy W.
We are truly sorry to hear about the frustration and disappointment you experienced with our custom logo ordering process. Your feedback is invaluable to us, and we deeply regret any inconvenience caused.
We understand the importance of transparency and accuracy in our website information, especially regarding procedures and pricing. I want to assure you that we take your concerns seriously, and we are committed to addressing them promptly.
Upon reviewing your case, it appears there was a misunderstanding of the information provided on our website. While placing an embroidery order you may add up to 2 custom logos per garment. Our website states on the Custom Art page: “Add up to two custom logos - $8.99 each. A set up fee will be charged to your initial order per logo. The fee will be credited back if your logo is under 10.000 stitches and your merchandise subtotal is greater than $499
The above means, that there is a charge of $8.99 for embroidering each custom logo, plus the $69.00 digitizing setup fee per logo. Every logo and its variations must be digitized, and any variations to the digitized logo incur a $30 charge as they have to be separately digitized with the changes requested. You uploaded multiple logos along with different variations of some of the same logos (changes in doctor’s names & credentials).
https://www.uniformadvantage.com/embroidery/embroidery-information.html
As a courtesy, we offered to waive one digitization fee and charge you only 4 - $69.00 set up fees for a total of $296.00 and then charge the edit fees of $30.00 each for the logos that only included changes to the doctor’s name & credentials at the bottom ($30.00 X 3=$90.00).
Your satisfaction is of utmost importance to us, and after careful manager review, we would like to make things right. Please reach out to the Special Services Team directly so that they can discuss your specific situation and explain it further.
Once again, we apologize for the inconvenience you experienced, and appreciate your patience and understanding as we work to address this matter.
Warm regards,
Uniform Advantage.
I have ordered 2 items recently and had to return them due to not being the correct size. I paid shipping to have the items shipped to me, but if the item doesn't fit, you have to pay more shipping to ship it back, which results in you not getting much of a refund. You lose alot of money returning items. Therefore, I will start using another uniform company since they don't charge me to return something.
Products used:
Hoodie scrubs
Dear Amanda K.
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchased items, and we appreciate the time that you took to share your feedback.
We strive to provide the best experience for all our online customers with their orders, while at the same time encouraging them to select their size based on the measurements shown on the size charts provided for each item as we understand that different brands may have slightly different sizes.
We understand how frustrating it can be to receive something that does not fit and since brands sizes may vary, there are times when we do not charge our return fees, but this may not always be the case, however, we do want to make sure that all our customers are happy with our service.
We would like to ask you to please reply here, send us an email to custserv@uniformadvantage.com, or call us at 800.283.8708 to provide us with your order details and we will be happy to further assist with your return.
We look forward to hearing from you soon and we guarantee you that we will do everything in our hands to make this a better experience for you.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I'm not sure when their return policy changed but it's horrible now. You used to be able to request a return and they would send you a free shipping label. Not anymore. I had to spend $10.60 to return a top. Then they tried charging me $4.00 for a return fee. I was able to contact them to get the $4.00 back. Between paying shipping to originally get my order then having to return the top I spent over $18.00 in shipping for one outfit. I won't be ordering from them again.
Products used:
Scrubs
Hello Alexis J.
We are sorry that we were not able to meet your expectations during the return process. We understand that returning or exchanging can be an inconvenience and we try our best to make sure all of our website pages provide our customers with all the information to order or return from our website.
We have improved our Return Policy to make it better for our customers by extending it to 45 days instead of 30 days and oftentimes when a customer feels like the items are defective- we waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case. Please review our Returns Page, you will find all the necessary information for returns and exchanges. The $8.99 Pre-paid UPS return label is optional and when selected, the customers can return up to five items with it or they can use their own carrier of choice. We also provide free shipping on exchange orders.
We would like to investigate the $4.00 charge to your account. When you have a moment, kindly reply to this email with your order number so we may review and resolve your concerns.
Uniform Advantage - Customer Service Department
101 N. E. 3rd Avenue. Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
I absolutely love Uniform Advantage! The products are affordable and shipping is fast! You can buy any brands too!
It costs approximately 47% to return an item. Very poor customer service is this thinking especially on line not able to see actual or fit. I ordered 2 skirts for a total of $60.03. And it cost me about $28.00 to return even to exchange. The quality of the skirts were fine it's the business costumer handling is a money maker for them. I do not recommend this business to anyone thinking of returning an item. The return policy does not reflect a good stable company that cares about their customers
Products used:
Skirts
Dear Cheryl L,
Thank you for choosing Uniform Advantage and taking the time to provide us with your feedback. Your satisfaction is important to us, and we are disappointed to know that we didn't meet your expectations.
We were able to locate your order and we have refunded the return fee that we cover, which is $8.99 for up to 5 items. This refund will show up on your credit card statement in the next 5 to 10 business days.
Regarding your return fees concern, we do provide a shipping label that you can use to return up to 10 items, the prices are $8.99 for up to 5 items and $10.99 for up to 10 items. Please note that this return label has insurance to guarantee that you are provided with your refund in case anything happens to the returned package. We are certainly very sorry to know that you paid that much for your return, and at the moment we have no way of controlling the amounts that shipping companies bill for returns, this is why we recommend our customers to use our return options instead. There are also some case where we might waive these fees depending on the scenario, if you believe this might be the case on your next purchase, please let us know and we'll be happy to review your case.
We would love to have you back and we hope that you give us another chance to delight you with our quality items. We would also be more than happy to offer you a 10% off discount for your next order along with free shipping, just give us a call at 800.283.8708 or send us an email at custserv@uniformadvantage.com to honor this.
Please reach out to us if you have further questions or concerns and we will assist you promptly.
Once again, we do apologize for your experience, and we hope to hear back from you soon.
Thank you for contacting Uniform Advantage.
Best Regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Gain trust and grow your business with customer reviews.
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
Dear Kathy M.,
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchased items, and we appreciate the time that you took to share your valuable feedback.
Uniform Advantage carries many different brands, and some vendors may use different standards when it comes to sizing. We understand how important is to keep the sizing charts accurate and feedback like yours allows us to find a timely solution for you and other customers who may have experienced a similar issue.
We would be happy to offer a solution that fits your needs since we know you are in Australia; please contact our Customer Service Team via Phone, Email, or Chat with your order details. Please do mention this email when contacting us to better assist you. You may also mention this review when contacting us to better assist you.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com