asked by
on 3/15/21Good afternoon, Benay,
We at Uniform Advantage thank you for shopping with us. We're sorry you have had this sizing issue. Customer satisfaction is truly very important to us, so we are eager to help you with it.
Generally we are not able to accept for return garments that have been washed and/or worn. However, in this case it sounds as if we might be dealing with mismarked items; if so, of course we can exchange them for you. We'd need specific information about your particular purchase in order to do a little research.
Please contact us via live chat or email through our website at https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. Kindly have your order number and/or customer account number handy, if you have them, so that our agent will be able to locate your account promptly to see exactly what items you ordered. Once we have the specifics, we'll be able to determine the next step in researching this sizing issue and getting you the garments you need.
Thank you again for shopping with Uniform Advantage. We hope to hear from you soon.
Sincerely,
Robin Grose
Customer Care Specialist