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I have ordered 2 items recently and had to return them due to not being the correct size. I paid shipping to have the items shipped to me, but if the item doesn't fit, you have to pay more shipping to ship it back, which results in you not getting much of a refund. You lose alot of money returning items. Therefore, I will start using another uniform company since they don't charge me to return something.
Products used:
Hoodie scrubs
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The scrubs themselves are fine. They're fairly comfortable and the colors are cute. I've had a...
First of all, I love the material of this vest. However the previous style was much more...
Dear Amanda K.
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchased items, and we appreciate the time that you took to share your feedback.
We strive to provide the best experience for all our online customers with their orders, while at the same time encouraging them to select their size based on the measurements shown on the size charts provided for each item as we understand that different brands may have slightly different sizes.
We understand how frustrating it can be to receive something that does not fit and since brands sizes may vary, there are times when we do not charge our return fees, but this may not always be the case, however, we do want to make sure that all our customers are happy with our service.
We would like to ask you to please reply here, send us an email to custserv@uniformadvantage.com, or call us at 800.283.8708 to provide us with your order details and we will be happy to further assist with your return.
We look forward to hearing from you soon and we guarantee you that we will do everything in our hands to make this a better experience for you.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com