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It's kind of sad when a company doesn't even care about their customers. I've reached out multiple different times for an issue with my most recent order and have gotten radio silence. I purchased 3 different scrubs sets where 1 of the 3 sets did not match. The top was way lighter than the bottoms even though the website paired them as a match. They wanted $8.99 to return the top which was half the price of it since it was bought during the nurses week sale and then the sale was also over by the time I received the package so I couldn't even buy a different top to match the bottoms on sale. I just want this issue resolved.
Justin R.'s review of UniformAdvantage earned 3 Very Helpful votes
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The scrubs themselves are fine. They're fairly comfortable and the colors are cute. I've had a...
First of all, I love the material of this vest. However the previous style was much more...
Dear Justin R,
We are so sorry to hear about your experience with the products you recently purchased and really appreciate the time you took to share your concerns. We strive to delight you each time you shop with us and we will take care of this issue right away!
We are happy to inform you that we found your order and the email you sent to us; we truly apologize for not receiving a response in a timely manner, but it seems that the email you sent did not reach our customer service department. We were able to confirm that the garments purchased are not a set, and the top and bottom are from different brands. When purchasing items, it is always advisable to shop from the same brand and collection to make sure the colors and fabric match 100%. Our website has the feature “May We Suggest” which shows other styles and brands based on your search, but this does not mean that if purchased, the colors will match.
We want you to have a great experience with Uniform Advantage and for that reason, we will waive the return label fee. Please go ahead and initiate the return online using your order number and email address; select the top you would like to return, drop off location, review, and submit. You will see a charge in the return process, but don’t worry, I have added a note to your account to waive the return label once we receive the garment in our warehouse.
Please reach out to us if you have further questions or concerns and we will assist you promptly.
We hope that you will give us another chance to delight you by shopping with us again soon, so you can experience our outstanding service and merchandise quality first-hand.
Paul Castro S.
Uniform Advantage | Customer Service Supervisor
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com