Adeptpowersports

This is the worst pos company I've ever dealt with. Tried blaming us for there shipping issue and became a$$holes instantly. Someone needs to slap whoever is in charges fat a$$ around a bit. Consumers beware. I wouldn't buy the last glass of water on the planet from this bozo. Besides it takes two weeks for them to even process a order to begin shipping. Horrible place.

Originally, I sent an email asking about when parts will deliver because it had been two weeks and the website send it would take to 2-5 business days to ship and I seen zero tracking info. The responds were incredible... it accused me of having langue barriers and I asked who I was talking too, the response back was that it didn't matter, and I put a blocked list.

Ordered parts for my snowmobile. Wasnt notified until a week later that certain parts are on back order and they never had them in stock but sold them anyway. The other parts they had were never shipped and i canceled the whole order...poof 20% restocking fee!
Costomer service representative basically told me snowmobiles are such a small market why would we bother or even make an effort to deal with them.
Very poor company in my opinion!

They have a 20% restocking policy. Even on canceled orders that. That includes items that are NOT in stock and never ship. Prices are low, but probably are not worth dealing with this vendor.

I won't use them again, cannot recommend.

These are email responses after I requested my order to be canceled:
1. Whaaaaa. You hurt my feelings by telling me the honest truth. Whaaaaaaaaaa
Order canceled.
Email address blocked as Spam
Blocked from ordering on our website in the future.
Children with tantrums not allowed here

2. Sorry, didn't realize you were a boomer - all makes sense now.
Your email address blocked as Spam

Unbelievable a business would send these type of responses. I made right choice to take my business to a competitor.

I don't understand any negative reviews about Adept Powersports.This is the best source for OEM parts at the best prices. They always come through for me. Thanks to you all for your hard work supplying guys like me much needed parts.You are truly appreciated.

I was trying to find a cylinder for 2000 CR125, which are expensive and hard to come by. Their website showed that it was in stock. I was skeptical so I emailed asking if they could guarantee the part was in stock and how long shipping would be. The reply I received was "Nothing in life is 100%". Pretty unprofessional, in my opinion. So, when someone responds to me like that, I will buy elsewhere and make sure other people are aware of how they treat potential customers.

Customer service is horrible and very rude as well definitely not how you should treat customers. I would recommend anyone looking to buy parts for anything shop else where. They also will cancel your order and send you an email telling you they did so. Just cause the last order I placed I told them they have horrible customer service and there shipping is terrible and took two weeks and yes that's business days but yes they canceled my order because I guess they got offended over my last review and on top of that then they will block you and send you to the spam folder so you can't even respond after being very rude and unprofessional to you. Definitely stay away from this company. Same oem products are available elsewhere for same price or cheaper and can get them a lot faster too.

I ordered some parts for my slingshot and they sent me another part and I had to pay to send it back and they give me my money back and they don't want to and they are looking for a lot of excuses not to return my money. Terrible service. And they are looking for a way to keep them I get money and they don't have customer service to call that company is a disaster trying to deceive customers

Hate to beat a dead horse with the customer service, but these people are the worse. Advertise a part that they know they don't have in stock, then when you try and cancel the order because the out of stock part effects the other part ordered, they charge a 20% restocking fee. Then when you question them, they attack you like a 12 year old boy who just had his toy taken from him. Maybe try talking to a customer to see how you can resolve an issue instead of going off like someone off their meds. Steer clear!

I see I'm not the only one with this experience...54,1 star reviews. Maybe someday you'll see these reviews as a chance to do better, instead of making excuses for your bad behavior.

I started by inquiring about 1 part.
I was asked to explain what reason I felt the need to email.
I explained I've never bought from them, and I wanted clarification on what their website claims.
There were several exchanges, I was very nice until I decided to talk to their rep the way he repeatedly talked to me.
Customer Service would be negative 5 stars if that was possible. Horrible, horrid, belittling, insulting, smug, and just plain rotten. The most inept customer service rep I've encountered to date., I knew I would never do business with this place 1/2 way through the initial response.

I mean. I understand there are shipping problems throughout. But this company is the worst. They advertise 4-6 business days, when I inquired about shipping my item on the 6th day, I received a very snooty email from customer service. Eleven days later and USPS tracking shows a label created but not shipped. If I ever get my item, rest assured, I WILL NOT order from this company again. If you need an item quickly... pay extra and find some other company not in California!

Expensive shipping, very very slow to ship.
If they have this common item in stock it should take 3 days to ship.

As one of the cheapest online OEM parts suppliers, I've used adept several times and The closest thing to an issue was when their website says it's in stock but it's really not, but it wasn't in stock anywhere so I figured that was a typo. They gave a time estimate after my order, and it was delivered ahead of schedule.

DO NOT ORDER FROM ADEPTPOWERSPORTS.COM
LOOK AT THE GOOGLE 1 star reviews. horrible.and rude.
They lie about when they ship and the email responses are so rude I cannot believe they are in business.
When I asked about shipping Adeptpowersports.com lied and said it was shipped. I used the tracking and can see they created a shipping label at 2:40am and it was not shipped!
Do not buy anything from Adeptpowersports.com

Ordered OE grips for my '04 Triumph. Parts were shipped in time stated on order, arrived in good shape and are the genuine article.

I thought I ordered a part that came as a set. When I emailed inquiring about only 1 part arriving, and if they could please send the second piece, I received a nasty response of They had no idea "where I got the idea the package was supposed to contain 2 items" and proceeded to berate that no where does it specifically say the parts came as a pair and if I wanted another one I would have to order another one.

They charge your credit card right away regardless of stock availability.
They send you parts of questionable quality.
You request a return but instead
Receive a threatening insulting abusive email from "customer service". When you reply to it, they block your email and notify you.
They may accept your return at their discretion and charge a 20% restocking fee and sell those same parts to the next unsuspecting online shopper.

It's brilliant! Try it.

In a world of walmart and amazon, this guy's niche is ripping you off for 20% of your order. Buyer beware

This site is the absolute worst I have ever dealt with, and this is coming from someone who spent half his life in a third world country. Their website shows items in stock when they are not. If one of your items is not in stock, they will back order it, and if you attempt to cancel due to waiting a week with nothing being shipped out, they will charge you a 20% restocking fee. If you complain, their customer service will literally insult you. Examples: "we never offered overnight shipping when you ordered (did you think it was an "oversight" for us not to offer that? I mean use just a tiny bit of logic". "If you send another dumb email like that you will be blocked from emailing us.". If you need Parts fast, I suggest you look elsewhere.

I recently ordered a bunch of parts from adept. I got on line and noticed they didn't have that good of reviews so i decided to leave one. I placed my order and my parts came in the mail 5 days later. What more could you ask for?

WORST CUSTOMER SERVICE EVER! THEY ARE VERY VERY RUDE WHEN YOU TRY TO ASK A QUESTION! THEY SENT ME AN EMAIL ABOUT MY ORDER SO I EMAILED BACK BECAUSE IT DIDNT EXPLAIN ANYTHING! AND THEY SAID DIDNT YOU READ THE EMAIL!
FROM Customer Service
Please read the email we sent. Everything you are asking is in the email. It seems you have not read it. MY QUESTION WAS WILL MY ITEMS BE SHIPPED TO MY BILLING ADDRESS AND THEY KEPT TELLING ME TO READ THE EMAIL WHICH IT DOES NOT INDICATE! I CALLED IN TO ASK A QUESTION ABOUT A PART THE LADY SAID WELL I CAN SEE THE SAME SCREEN YOU SEE! VERY VERY VERY RUDE PEOPLE! DO NOT DO SERVICE WITH THEM!