Amazon CA

Seems Amazon Canada has adopted the corporate culture of the Liberal/NDP and lie and lie and lie. There resolution process is mostly AI and does not cover many issues of their customers. Making the process of buying online frustrating that suggests to avoid the frustration humans should simply support local stores. Trading convenience for frustration is just not worth it.

I have made nujmerous purchases from both Amazon.ca AND Amazon.com. But his past week has been hel trying to get a refund to which I am fully entitled. I called Amazon for help and al thy did was r4eset the clock in favour of the seller. Then these clown rejected two reviews for no reqson other than they can. See the Review they rejected below and tell me what the hell is wrong with them, please. If they think for a nano sec I will edit either, they are nuttier than a fruit cake!

For all its faults of garbage build up and small store closures, Amazon has been a miracle store for me. Things I didn't even know existed are available, I got elderberry syrop for my grand daughter the next day!? It has opened my eyes to so many possibilities for crafts, repairs and quality. I don't know how they accomplish such great service, never heard of before. Much Much appreciated ALL AMAZON WORKERS! BRAVO!

They didn't deliver items then it took 6 weeks, 3 (expensive) phone calls, and 8 chats on site to get a full refund. They kept blaming my bank but when I threatened legal action they sent it back!
I am still £70 out of pocket because phone calls and they never respond when asking about complaints or compensation

I've been shopping with Amazon for a long time and since they switched delivery company my parcels aren't being delivered or even attempted to be delivered. Customer service doesn't seem to care when you contact them about the problem. Amazon definitely isn't the way they used to be. Once I get my last refund for a parcel that was sent back because of being undeliverable at the same address that I've been using for years, I'm closing my account

Charged credit card on Jan 2 for a purchase I did not make - no invoice was issued and when asked to provide proof of delivery and invoice I was told my account had been sanitized so there was no proof.
Yet I have email with a bogus order number - they say does not exist. Each of the 5 times I call they said I would get a refund within 3 to 5 days. As of today Jan 24th I have not received a refund proof of delivery or an invoice for the product.
WORST company ever when they make a mistake - apparently they just erase all proof

I bought a resilient sounds team 18 for over $1800 in total. The sub has a loose part in the magnet and the sub wasn't blown or abused. I had it for one week and when I finished its break in period I turned it up more and heard awful rattle inside which is called the shorting ring. GTA electronics says they won't refund and to talk to resilient sounds for warranty. The sub must have come to me defective because it's only a week old and the coil reads 1ohm like it should. Resilient sounds says to cut it open on video and they would do warranty if it's the shorting ring. All I want is what I paid for, a working subwoofer! Hopefully Amazon is gonna refund the purchase cause they have a a-z guarantee refund policy. I got a defective sub and want it returned and the seller and manufacturer are screwing me. Hopefully Amazon will help me but shame on gta electronics store and shame on resilient sounds. They should take the sub back and send me a new one that's been tested and works. The quality control is garbage not only the loose part in the magnet but the surround wasn't even glued properly. I though Amazon would be taking the game over but not when their third party sellers are doing such bad business. They small business guys will do just fine if this kinda crap keeps up.

I have placed an order at least 7 times in the last 24 hours only to be told my card was declined. I called my bank and they maintain that not one issue was declined and that Amazon did not even try to use my card?! I revised my card info many times, in which every time the info was correct!
I've called their customer service many times only to be told it was fixed, it is not! Now the only department that I am told that can handle this is the fraud dep at Amazon. I'm so done with all the time I TOOK in trying to appease them.
I give the lowest ranking star which is a 1. If I could I would give them a 0!
I've been a reg customer almost weekly, I'm done getting stressed out!

I make some product choices based on delivery timeframe. Why does Amazon change the delivery date…significantly as soon as the purchase goes through. This has gone from once in a while to a 95 % chance for every purchase. Amazon and google are in tandem pushing over priced alternative products even though my search is very specific. The fake 5 star reviews of products are way to easy to spot.

I've used Amazon 4 times. 3 out of the 4 items have not been delivered to my address. The 4th says it's shipped. I have no doubt that it will not show up to my address. The worst delivery ever. I am never ordering from Amazon again. I'm having trouble getting my money back from Amazon as well. This is the most horrible company I've ever dealt with. I'm getting nothing but lies from the delivery company ( dynamex /tforce) and Amazon is blaming the delivery service for the mistakes. All 4 items I ordered within a 3 week period. Bad bad bad company.

Recently I did have ordered a item when i have received its seems like used item, when i asked to customer service they said i can see its not used item, also only you have option is to return and you have to wait 7 days for refund, that too you have to return by going to courier service and printing a paper if you do not have those things you are locked.

I am so disappointed. I ordered a wheelbarrow. When it arrived it did not look like the picture at all and it was missing parts. We ordered a second wheelbarrow with the intent of sending back the first one. The second one came damaged and missing more parts. We returned the second one after going to 5 UPS depot to find one that would accept a large box. Customer Service agree to partial credit the one we agreed to keep because of the missing parts. However what we received was a refund for a combination of another product being returned and the wheelbarrow. The agreed upon credit amount was suppose to be a credit for the wheelbarrow only not a combination. Customer Service would not amend the error. Not to mention how hard it was to get a live person, and a recall after the call mysteriously dropped. I am polite and don't usually do reviews, but really, this is what shopping has come down to!

Too bad there no zero Stars for Amazon Canada because that would be my ranking for it because they support the scammers not the people they make money on. It's a shame. I been with Amazon from the day they opened.
Order ID: **************642. This is the reason for this review. I purchased a mud flaps for my 2010 Mitsubishi Outlander and the Amazon verified that they will fit my car. After receiving them I noticed right away that they incredibly small, probably won't fit a mini car. All 4 mud flaps were the same. Front mud flaps in my car should have a different designs than the back ones. So I know that they will not fit my car. I requested a refund from the seller and been granted a return label. But the return label came unpaid and without tracking ID. It also was asking to provide a " Mary Contact needed before send otherwise reject" So I went to Canada Post to send the package back to the seller. The Canada Post clerk can't explain what a Mary contact is. They advise to contact Amazon before sending it because she said the parcel will be probably rejected. L contacted Amazon about this issue and asked them to explain what is a Mary Contact? They failed to answer that question also but asked me to send a package anyway, and send the copy of the receipt to them. Here the transcript of our conversation:

Sakthi has joined and will be ready to chat in just a minute.
Once you return it, please send the image of the return shipping receipt to "*******@amazon.ca" from your registered email.

One more question. By return you mean when I ship the product back not if the seller will accept the package? Because clearly that label is asking for something that even the shipping company can't answer the question about Mary contact. And what about the amount what I paid for the item?
No worry. Once you return the items, the refund will be added to your account within 7 business days.
If the refund not issued, please contact back us. We'll file A to Z claim to issue full refund.
Guess what? The claim been denied from A to Z because I am not eligible.
But look at this. Eligibility Conditions from their website:
The item you received is damaged, defective, or not as described, AND you have requested a return more than 48 hours ago.
You wanted to return an item but the seller didn't provide one of the following: A prepaid return label (with a valid tracking ID).
So, according to their website I am totally eligible for the warranty plus I sent them a receipt that I sent the package back but they refused to pay me back the shipping cost. I did what your employee instructed me to do. So they know that that seller is a scammer and they chose to support him not me, they refuse to look into this. They just blindly denied that.
Conclusion for this.
I have an Amazon Mastercard which I will close together with my Amazon account because if they can't protect their costumers. I can't and won't buy from Amazon anymore either and I hope they will do as a Netflix. I hope they loose 80% of their subscribers. There many different places where people can get what they want and looking for.

I basically had a supervisor, who didn't give her name tell me to stop ordering with Amazon as they are unable to resolve the fraudulent activity on my account. Amazon does not care about the persons that made them who they are. I rarely return items on Amazon and in trying to return a product its proven to be hellish!

Amzaon has created an 'automatic repeat order' for items. It is a senseless money grabber for such a big company. It creates a lot of inconveinces for me lately ( i bought an antifungal cream form amazon) and i believe to a lot of coustoms too. The repeat order number could be placed to a maximum 30 something times automatically. This will be the second time i will be returning the item when it arrives. I will only order from amazon if i have to from now on.

I was loyal amazon customer, until march 2020. Product didnt come, was told it was lost. I asked for a refund and neither amazon or the orginal shipping company will respond. Will think twice about ordering again from them

I have been an Amazon Prime member for about 5/6 years now. 3rd party sellers should not be allowed at this business as Amazon does not take responsibility for them. There is a tab you can select to see only Prime products however this does not work as I'm still only seeing 3rd party sellers. It's getting harder and harder to see Amazons products. Like almost becoming obsolete. I use to like Amazon Prime but sadly it's gone downhill. I hope another company like Amazon opens up so I could switch. Pictures below shows seller advertising FREE SHIPPING the other shows its false and is trying to charge me $6.99 at checkout

Customer service
Order a turbo oven on Amazon.ca Dec 20 2019 it was shown In Stock, shipped 1-2 days. I wasn't given a delivery day. Dec 23rd got in touch with Amazon.ca customer rep., told me they do have in stock and is putting the item together (?) I will be getting an email in 48hrs. Nothing, I waited giving the benefit of the doubt due to the holiday time, still nothing. January 7th, contact customer services again, I was told it was out of stock in my area and I will have to wait. This rep. Offer extend my prime for a month. That doesn't justified the false information they gave me and the time I been waiting for it. Then told me I will get a confirmation email when it is ready for delivery. It did not happen, ask to speak to a supervisor, I was told it was due to technical difficulties that I will get an email in 48hrs (same thing). I ask why was it listed in Stock when I purchase if they didn't have any in stock but was also told in stock on the 23th of December and I will get it soon that it was expedited but than now it's not available again. To my surprise, I get disconnected by the team lead with no response to my question. Got connected to a new, rudely said the best they can do is to cancel it and for me to reorder it right away for it is in stock now and ready to ship in 1-2 days. They just cancel the item without me saying yes to canceling it. Super rude customer services. If they had it in stock why not just ship me the item?

Amazon.ca used to carry a lot of quality items at decent prices, but for the last two years, it's slowly become a cesspool of overpriced junk.
I've learned that you can't trust the descriptions or the reviews and be sure to compare prices elsewhere before buying because most of the time the items are ridiculously overpriced!
Thank goodness their returns are easy and they now are up to four separate return carriers. They must have a tremendous amount of returns!

Two of my recent orders (an antibiotic cream and fabric bandages) arrived pretty much without their proper packaging. They were ripped across the corners and glued seams. I don't mean the Amazon packaging but the boxes that those item are being sold in. The Amazon folks put my items in plastic mailers that are easily getting squished under heavier items. By the time I got my order I received the bandages without a box and same applies to my antibiotic cream.
I wrote a review again and AGAIN Amazon refused to post it. This time they claim I cannot comment on " sellers, delivery, packaging, pricing and availability ".
Ok you're not suppose to say anything about " packaging" (?) but that's a HUGE part of the Amazon business, isn't it? Its "Amazon" logo is written on mailers and cardboard boxes. It's written on all their vans and trucks.
How would you like to go to a store and find Elastoplast bandaids sitting on a shelf without any box… or 500 Q- tips without its box to hold them? Salt without a box?….what kind of nonsense is it?!

Why is Amazon claiming that somehow this is not IMPORTANT to EVERY buyer? What sort of logic are they using?
I pay for Prime membership and I am entitled to having my orders secured in proper boxes.

You cannot reason with bird brains that don't see the basic principles of proper and secure delivery after a purchase has been made. In fact, I believe they truly don't care.

How many more of these dumb responses am I still going to get?

Amazon Canada customer service has gone so far down hill. Most deliveries are now delayed, evern with prime and Amazon keeps saying they may come in the next week or 2. What? Week or 2 past the promised delivery date for a prime delivery? BUY LOCAL...Amazon no longer stands behind late or lost deliveries...even for prime members. I am done ordering with them

The past two items delivered by Amazon were brought in boxes covered with shipping labels. One box had a hole punctured into it. The items inside were fine, but the boxes are a mess. Both are Christmas gifts and I will have to rebox before wrapping.
I am starting to buy elsewhere. These items look like they have been returned and resold by Amazon. Buying locally seems like the way to go.

I purchased a treadmill, which came broken, since November trying to get refund, but they give runaround