BCU

First they sent a contactless card and deactivated my card before I received the new card. I called over a week about this with no resolution. I just wanted them to activate my original card. They said I had to wait for the new card to arrive. After a week I called again and told them to Fed-X a new card or I was cancelling them. She had me hold on. When she came back on the line she said my old card had been reactivated. I asked why didn't you do this when I called the first time. No answer. So they said when I get the new card and activate it that the old card would be deactivated. When the new card came we activated it. We used it a couple of times and during that we verified that the old card had been deactivated. Guess what, that did not happen. As a matter of fact the only thing that did happen was the new card was rejected and the old card worked. I called to ask what the heck is with you people. The person on the regular BCU line said they had to transfer me to the Credit Card line. When I spoke to them they said they needed to transfer me back to the regular BCU line for resolution. I told them that they had transferred me to you originally. So, now you want to send me back to them. Sounds like you guys have no idea what you are doing. She said that the new card was active. She also said just destroy the old card. I don't trust them so I will see which is working. I am sure it will not be what they said.

I have been with Baxter Credit Union for over 10 years. The only problems I have had with them have always been about my Baxter Credit Card. I have a credit score of over 800, so you know my credit is impeccable. If I were you the last place I would go to get a credit card is BCU. They are totally incompetent. Here is the current issue. I went into a store to get some things. I went to use my BCU card and it was denied. So, I immediately called them to find out why it was denied. You will love this. The first person I spoke with told me that the card was deactivated because they sent out a new contactless card to me, which I have not received. I said, typically you never deactivate a card when sending out a new one until the person calls to activate the new card. This person was useless and could not give me an answer or resolution. He said he was going to transfer me to someone who could help me. The next person I spoke with was Tomeeka. When I explained the issue she started laughing. I'm glad I could provide her humor at my expense. I told her when she was done laughing that she should solve my issue and reactivate my card since I did not receive the new one yet. She said she could not do that. At that point I hung up so I could call from home, where all my info was. The next person I spoke to was Jamie. She was also useless. She said she would transfer me to a supervisor. These people do not even know how to transfer to a supervisor. I was back in the queue for the next person that was not a supervisor. This was Avie. Avie could not help me either. She said she would transfer me to a supervisor. I did get through to Allison who is a Supervisor. End result, she said there was nothing she could do and that I had to wait for the new card. I said we are getting rid of our BCU Credit card. You have to be an idiot to get a credit card from BCU (Baxter Credit Union). All in all I spent 1.5 hours on the phone with totally incompetent people. Nice going BCU! So, it has been 3 days since they deactivated my card. I still do not have a new one. I am on the phone with them again telling them to Fed-X me a new card or there gone. Once I get the card I will be working on replacing them. So, I just called them again to find out what was happening with my contactless card that was mailed to me and they said that it still did not arrive. I said, I know it what else can you tell me to fix the problem. After a long hold they came back on the line and said they reactivated my original card and that when I get the new one activate it. I said why didn't you do this when I called originally days ago. No answer. I finally said I will be shopping around for a new card to replace you.