Bpmatt

We bought the topper in 2022. Within a few months of that the topper had a rip in it. We are not sure why this happened because we had it under a bed top comforter and a sheet. We contacted the company and told them about it. They sent us a form and we filled it out and sent a picture of the rip. Then they just stopped communicating with us. We bought this on Amazon. Here is the link for the product: https://www.amazon.com/gp/product/B0BB2KXXZP/ref=ppx_yo_dt_b_asin_image_o05_s00?ie=UTF8&psc=1
So, be aware that if anything happens to this product within the warranty period, the vendor will not honor it. Deal with a reputable company.
Update 09/11/23:
Just about a week ago I received an email from the company that they send something and sent a tracking number. However, they did not say what they sent. I imagined it was a replacement for the torn one under warranty. Well today a box arrived from the company and guess what, It was a replacement for the topper. So, after a lot of aggravation and work, they finally sent me the replacement. It only took months for this to happen and an email telling them that I was putting a review on them that was not very flattering. So, you decide if you want to deal with this company.