• Clean Origin

Overview

Clean Origin has a rating of 5 stars from 16 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clean Origin most frequently mention customer service. Clean Origin ranks 32nd among Engagement Rings sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    3
  • Quality
    4
3
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What reviewers want you to know

Positive highlights

  • Their customer service is top notch and very responsive.
  • I was nervous ordering a diamond from online so I called in.

Critical highlights

No critical highlights yet

How would you rate Clean Origin?
Top Positive Review

“Great prices and Excellent Service”

Jane N.
4/24/23

After being married for over 15 years, I decided to upgrade my engagement ring. I read a lot of reviews and watched several YouTube videos before deciding on a princess cut diamond ring from Clean Origin. I ordered the ring on March 23, and it arrived on April 14. After ordering the ring, I had to make a change to my ring size. Customer service was quick to respond and very accommodating. The ring is absolutely beautiful. I wanted to love it. However, the white gold band was much thinner than I expected. It was just too delicate for me. Since Clean Origin did not have any other settings that I loved, I decided to return the ring. The return process went very smoothly. I printed the shipping label and the return packing label. FedEx provided a box for shipping. Clean Origin credited my Visa card two days after they received the ring. If you can find a ring that you love, I highly recommend Clean Origin.

Reviews (16)

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Reviews that mention popular keywords

customer service (7) diamond (14) ring (12)
Thumbnail of user jermainec24
1 review
7 helpful votes
March 27th, 2020

Those of you who are skeptical of purchasing engagement rings online, let me help ease your mind. I was also in the same boat. I wasn't sure if this company was legit, but after a couple hours or research i decided to make the purchase. I wanted to support a company that ethically sourced their diamonds.
After placing my order, the website estimated that I would receive my ring within 7-10 and they did just that. This process was fast and easy. I received my order after 8 business days and the ring looks better than i expected. Thank you Clean Orgin!

Thumbnail of user gracec159
1 review
9 helpful votes
June 27th, 2019

I cannot saw enough good things about this company: the customer service is incredible, and my ring has absolutely exceeded my expectations. It was a bit intimidating not seeing the ring complete before purchasing, as you choose your own diamond. The picture on the website of my ring really doesn't do it justice. Clean Origin has won my affection and trust!

Thumbnail of user kevinh329
1 review
8 helpful votes
May 7th, 2018

I couldn't be happier with my purchase and experience. I did a lot of research and buying a diamond can be terrifying, as I'm sure you know. The quality I found at Cleanorigin was great, my fiance absolutely loves her ring, and the prices couldn't be beaten. Their customer service was top notch and helped me out several times along the way. I definitely recommend them - and thank you so much!

Thumbnail of user johnk489
1 review
6 helpful votes
January 11th, 2018

Before I had ever looked for engagement rings I had no idea how expensive diamonds were. When i browsed briliant earth I was blown away by how expensive the diamonds were. When i found Clean Origin through an ad on Facebook I was incredibly relieved when I saw the diamond specs we had been looking for at half the prices I had seen at other stores. The customer service was incredible responsive and helpful and the ring is perfect.

Thumbnail of user mattt63
1 review
2 helpful votes
January 11th, 2018

I purchased an engagement ring and center stone from Clean Origin. The ring is gorgeous and the diamond is the most beautiful diamond I have ever seen. Their customer service is top notch and very responsive. I will definitely be purchasing the wedding band from them. I will recommend them to anyone in the market for an engagement ring or diamond!

Thumbnail of user daisukeo
1 review
8 helpful votes
January 17th, 2018

I had been lagging on getting a ring for my girlfriend before we went on a trip to New Zealand. I was planning to propose there and was going to buy a ring at a traditional shop. I decided to try to buy a lab grown diamond online instead and was hoping I could get it in time before I left. I went on the Clean Origin website and started a chat with Tony Walsh in hopes that he could ship the ring to me in time. I placed my order on 12/9, the ring was shipped on 12/15, and arrived at my house on 12/16, two days before I left for the trip.

My girlfriend loved the ring and it looks perfect. She has been showing it off ever since. I am currently sending it in for free resizing because I ordered the ring too large.

Tip for consumers:
Use the chat box if you have any special requests

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryanl102
1 review
15 helpful votes
April 2nd, 2018

What can I say... I am so thrilled. This was one of the best decisions Ive made. The finished hand created ring looks beautiful and the center diamond is stunning! My jeweler still cannot believe his eyes! He couldnt stop comparing my diamond to others that were mined and he referred to it as like the Pepsi challenge haha. My diamond looked better every time! I love it and I know my future fiancé will love it more. And the best part is knowing the environment didnt suffer nor did anyone tying to mine it. Thank you so much!

Thumbnail of user claudiaa29
1 review
20 helpful votes
January 11th, 2018

It's my ten year anniversary with my husband, and I've seen a lot of gals sporting much larger diamonds than what we originally got so I was itching to upgrade. I think the secret to the larger diamonds I'm seeing among my peers is lab-created diamonds! They're exactly the same material as a mined diamond (visually, optically, chemically, etc, etc), so I don't understand why some people still insist on getting earth mined diamonds. Advertising at it's finest. I'm really glad I found clean origin because it seemed to have the cheapest lab diamonds around.

Also, they really do have a hassle free return policy. I wasn't happy with the color of the first diamond that we ordered, so we sent it back and got one with a better color. Tony sent me a return label that I could track, but he also sent updates along the way to make sure I knew what was happening with the shipment (it was delayed one day due to snow, and then the diamond needed to be checked in - they video tape that part which made me feel much more comfortable about the return process). Then I got my refund. Easy peasy. I am very happy with the color and brilliance of the diamond that I chose to keep. :)

Thumbnail of user alexc218
1 review
7 helpful votes
October 13th, 2017

My fiancé and I wanted conflict free diamonds for our engagement ring, and we're so glad we found ours at Clear Origin. The sparkle on our ring is unbelievable, and we feel a lot better about buying lab grown over mined. The customer service was also outstanding. Bottom line - we received our ring faster than expected and got a great rock for a great price!

Service
Value
Shipping
Quality
Thumbnail of user davidd722
1 review
16 helpful votes
June 5th, 2018

I had been shopping diamonds for a couple months and was skeptical on purchasing on line. I came across Clean Origin and was again skeptical of a lab grown diamond. After more research I learned there is no difference from a lab grown or a traditional mined diamond. I started shopping all the lab grown diamond companies and kept coming back to Clean Origin. I finally chose the diamond! Via email Tony assured me my choice was excellent and she will love it. He was right on and the diamond is very nice grading was spot on. I would recommend Clean Origin to anyone!

Thumbnail of user matthews314
1 review
11 helpful votes
June 6th, 2018

I was nervous ordering a diamond from online so I called in. Tony answered the phone and told me about the company. I ordered a diamond and it came overnight. The diamond looks amazing, even my jeweler was amazed. The diamonds they make test as real diamonds. Great price and great costumer service. I recommend using this company

Thumbnail of user aliaa14
1 review
24 helpful votes
January 31st, 2019

I cannot recommend Clean Origin enough! The whole experience was absolutely incredible. From browsing their website, to their customer service, to their quality, Clean Origin is a wonderful company with incredible product. The following is my entire experience with the company -- sorry for the wordiness, I always opt to include more details than less!

I bought my diamond at the end of August 2018 in somewhat of a rush prior to a trip to Spain. Due to familial circumstances, my fiancé and I decided to get a ring last minute and had about 2 weeks to get a diamond and have the ring set. While doing research and looking into lab created diamonds, I came across Clean Origin's website just to browse and get an idea of what lab created diamonds were like and how much they cost. I had no idea what my fiancé's budget was or if we would even be able to get a ring in time for the trip. While browsing, the chat window popped up asking if I need any help. Since I couldn't find the cut I wanted on the site, I figured I may as well ask to see if an asscher cut was even an option for lab created diamonds knowing that they weren't as popular to begin with. Ronny told me he'd see what they could do and promised to send me some options later that day. Sure enough, later that day Ronny sent over two great options, one of which included a video showing a 360 image of the diamond. After casually showing them to my fiancé, to my surprise, we both agreed that this was the way to go. The next day I called Tony, one of the owners, to learn a little bit more about the company and the diamonds; I was instantly sold. Tony made me feel really comfortable about the company and the whole process. He and his team are clearly very knowledgeable in the industry, bringing decades of experience with them. Knowing that they had a 100 day no questions asked return policy definitely made me feel even more comfortable. I really appreciated his honest opinions, even recommending I buy the cheaper of the two diamonds and advising me to get the ring made through a jeweler since they couldn't provide the best setting for my diamond. After talking to Tony, I immediately gave my fiance the okay to complete the transaction. Since it was a Friday, the diamond wasn't shipped until Monday but Tony overnighted it and we received the diamond on Tuesday. Upon seeing the diamond in person and then set on my ring, I continue to be blown away by how beautiful the diamond is. Even my jeweler, who wasn't too keen on me bringing in my own diamond, was surprised by its beauty and quality. She even tested the diamond and was surprised to see it come back as a real diamond. Since then I have received countless compliments on my diamond, many from total strangers. I have shared my wonderful experience with this company and with choosing a lab created diamond with family and friends, encouraging anyone I can to go this route! I am so happy we made the decision to go with Clean Origin, which saved my fiancé money and got me a bigger diamond all while choosing the more ethical option. If you have any doubts, don't! Can't wait to do business with this company again someday. Although the pics don't do the diamond justice, see pics attached!

Thumbnail of user joses132
1 review
3 helpful votes
January 10th, 2018

Tony Walsh of Clean Origins went above and beyond to make sure that the process went smoothly and that I was happy with my purchase. I will definitly be back when it comes time to buy a wedding band.

Thumbnail of user sarahr171
1 review
6 helpful votes
October 12th, 2017

I knew I wanted a lab-created diamond from the get-go. But, since they are so hard to find in jewelry stores I told my fiance to buy my ring online. That made him really nervous, but once he found Clean Origin and saw their 100 days, 100% money back guarantee he decided he had nothing to lose.

But the main reason why Clean Origin gets my 5 stars is this - When my fiance popped the question, I was stunned at the size of my diamond. I had a guess as to what his budget was, so I had an idea of what size/style my ring would be. Let's just say my diamond is twice the size I expected. It's beautiful. Crystal clear. I can't stop looking at it.

It was just a good experience from start to finish. They were really helpful, and their diamonds are amazing. And the fact that my fiance got twice the diamond for his money makes me really happy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bradw69
1 review
16 helpful votes
February 12th, 2018

First a spoiler alert. After buying diamonds from two web sites, my girlfriend decided that she would rather have me pay for summer trip to Europe than have the diamond ring of her dreams. I love that she is like that, but in the process of getting to that decision I spent about two weeks researching mined and lab-created diamonds, comparing multiple sites using RareCaret and BlueNile (mined) to CleanOrigin, Brillant Earth, Diamond Foundry, 1215 Diamonds, and MiaDonna (lab diamonds). Below is what I learned.

You can save over 50% on lab-created diamonds and it is the exact same thing chemically and probably better ethically - it was a no brainer for me and my girlfriend agreed. Clean Origin and Brilliant Earth had the best pricing ($3,300 to $4,000 per carat in the H / VS2 - VVS2 / ideal cut quality range at 1.25 to 1.7 carats). We bought diamonds from CleanOrigin and Brilliant Earth and found the process and customer service with CleanOrigin to be far superior. We bought two diamonds from Clean Origin and got them next day from. The stones from Clean Origin were perfect (a 1.7 carat H quality VVS2 stone and a 1.4 carat H quality VS1 stone). My girlfriend loved them both and they were visually flawless, same as anything we saw in stores (IDC, Tiffany, etc.). As I noted above, we decided to return both of them and that process was super simple. We were sent a return label, I took it to FedEx with the diamonds, popped them in a new box, and off they went at no cost to me.

I tried to get two stones from Brilliant Earth and they said they would not send me two stones claiming it was better for the environment. That is kind of BS. It is more likely because they don't want to take the inventory risk and/or pay for the shipping costs, both of which I don't mind but think it is silly that they are lying about it. After not having their stone shipped for a week, I just cancelled the order. My guess is that their diamonds are the same quality, but I was just turned off by the customer service experience.

Hope this helps you in your process. My girlfriend loved that I involved her in the process and that we got to learn together about such an interesting industry. It really helped in our decision making process to do it together.

Thumbnail of user janen197
2 reviews
1 helpful vote
April 24th, 2023

After being married for over 15 years, I decided to upgrade my engagement ring. I read a lot of reviews and watched several YouTube videos before deciding on a princess cut diamond ring from Clean Origin. I ordered the ring on March 23, and it arrived on April 14. After ordering the ring, I had to make a change to my ring size. Customer service was quick to respond and very accommodating.
The ring is absolutely beautiful. I wanted to love it. However, the white gold band was much thinner than I expected. It was just too delicate for me. Since Clean Origin did not have any other settings that I loved, I decided to return the ring. The return process went very smoothly. I printed the shipping label and the return packing label. FedEx provided a box for shipping. Clean Origin credited my Visa card two days after they received the ring.
If you can find a ring that you love, I highly recommend Clean Origin.

Service
Value
Shipping
Returns
Quality

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Shop Beautiful, Affordable, and 100% real diamond engagement rings. Clean Origin Lab Created diamonds are identical to mined diamonds having the same chemical, physical and optical properties as their mined counterparts. Our Lab Created diamonds are ec...

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Tony W.

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5.0
16 reviews
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