Crutchfield

1st system i bought died in 1 year had to send it in JVC,, and it was 3 weeks getting repaired. I gave them a 2nd chance and order car radio and speakers for my jeep. It came missing the 4 sm screws that hold on the faceplate. I called to get them mailed to me. 2 days later lady calls and say i have to call the company that made it for the parts. WTF? They should have done that and forward them to me or open another stereo and sent those to me and sent that one back to the company that they get them from. They lost a customer.

I personally have not done business with Crutchfield. I considered it. Until I could not find an email address online. Shady at best. It's simply not there. And they ship via USPS. Also a red flag. I refuse to do business with any online retailers who utilize the USPS. It's regrettably a bad idea doing business with any retailers who use USPS. You will likely not get your package on time. Or in working condition. Rather a box of broken parts. I'll buy elsewhere.

Love the company, love supporting such a long standing institution but you guys make it hard. I actually hate your gift card process in this day and age. I had to pay shipping on a gift card becuase of your antiquated system that does not allow for digital or ecards? Then cause my father asked last minute I had to spend 29 dollars for over night? 29 dollars for a card. Pathetic and explains why big business is winning. Address the horrid practice please!

I have been a Crutchfield customer for years. I got exactly what I needed in a timely manner and had excellent online customer service when I needed to contact a representative with questions. It's always a pleasure doing business with Crutchfield.

Hooked up 2 vehicle radios f250 and sub in Jeep
Every time I called for assistance every person helped tremendously Oakley, Andrew, Rudy etc etc
I called at least 5-6 times total
Definitely purchase from Crutchfield to get the knowledge, help needed
Thank you 🙏

My wife is a successful mystery writer with a new first-tier publisher. Her success requires her to travel often. I wanted something practical and useful for these trips. The Bose wireless headphone allow her to work while on the road. They block out distractions and provide an environment where she can focus.

Just received device. Charging now however the battery is swollen on arrival. I hope though it works but going to need a battery replacement part for the disco itself. Please contact me so I can get that otherwise the review will stay at 3 for now.

Easy to shop, check out, and install with component wires and instructions. Thank you! Order was received a day early and just as advertised. Speakers sound great and installation was a breeze.

Crutchfield has quality audio and video equipment plus much more. Prices are great, and shipping my orders has always been two to three days. You can not ask for much more that that.

While Crutchfield promotes self-installation as a cost-saving measure, the process falls short for complex setups and lacks the promised level of custom support. Customers should be aware of potential complications and hidden costs before proceeding.

Key Concerns:

Misleading Information: Crutchfield's "Custom" installation instructions are not truly specific to individual car and radio configurations. Additionally, instructions for accessory parts often lack clear guidance and require referencing separate manuals, creating confusion and frustration.
Limited Support: Customer support representatives often refer customers back to existing documentation, even when the specific information is unclear or missing. Moreover, support abruptly ends at closing hours, leaving customers without assistance during critical troubleshooting steps.
Return Fees: In case of product issues or dissatisfaction, Crutchfield imposes restocking fees, further adding to the financial burden of a failed installation attempt.
Complex Installation Nightmare: For complex setups, the self-installation process can become a time-consuming and frustrating ordeal, negating any potential cost savings.
Recommendation:

For complex installations, engaging with a professional installer at another store offering free or low-cost installation services is strongly recommended. This ensures proper installation, avoids potential headaches, and guarantees accountability for any issues.

Overall:

While Crutchfield's self-installation option may appeal to technically inclined individuals with simple setups, the lack of truly customized instructions, limited support, and potential restocking fees make it a risky proposition for complex installations. Customers should carefully consider these factors before choosing Crutchfield for their car audio installation needs.

Definitely won't be using crutch field again unfortunately even though they have a lot of useful things, the reason I say this is because of there 2 day shipping is not 2 days I ordered a battery on Wednesday around lunch time and everything was good I thought it was odd that by dinner time I still had not gotten a shipping confirmation but just assumed maybe they hadn't updated it I went to bed excited and ready for the Texas heat wave car audio show this weekend as the 2 day shipping was perfect. Then I wake up Thursday morning excited and check the shipping status and still hasn't shipped I then get a text that they need to confirm my order they needed a home phone or work phone number of the address listed…. A land line…. I can't even remember ever having a land line at any house ever in my entire life so I found that odd to be a requirement luckily I just gave them an old address instead even though neither make sense in my mind and I never have heard of anything like this but I comply and still excited assume everything is fine and I'll be able to make the show with my car audio build for the first time and this battery is the last component the shipping status now says confirmed and says Friday delivery still as I ordered it mid week but I doubt that and assume that Saturday it will come which is not ordered but still fine unfortunately now due to this weird requirement to confirm my order I will receive my order Monday and miss the entire show and wasted the money I paid to order the tickets to enter the show so now with that they have lost my business thanks for the battery but I ordered from them due to the fact of 2 day shipping which is actually 4 day shipping thanks to that step of the process which to this day I still don't understand and the cherry on top is UPS doesn't even say they've gotten it yet just label created

Horrible Sales Support and possibly one of my worse experiences ever. They do not care about their customers. Check Amazon or any other retailer.

Second time we used Crutchfield.
Both times we had to search for non-Crutchfield YouTube videos on installation. It would have been tougher without doing that.
Window tinter, auto glass installer and DIY auto radio install YouTubes helped with disassembly of dashboards and door panels without damaging parts. Crutchfield has a few videos but they are incomplete and don't offer tips nor cautions.
Crutchfield included instructions were "remove from package, assemble, install."
So we had to call for assistance as well.
The Crutchfield phone assistance was helpful and friendly. A bit confusing, but we figured it out together. Have a computer with email handy when you call.

I was looking for some Klipsch outdoor speakers to replace the ones I have had for 12 or 13 years. Crutchfield had them ready for shipping and I got them within a few days. I have already mounted them and have enjoyed listening to the great sound coming out of these speakers. The model of the speakers is KHO-7

Purchased Marantz ND8006 CD player, cables and Panamax line filters. All are working well. Prices are comparable to many other websites. Service was good with online chats. I was not able to speak directly with one of the advisers that returned my e-mail. Busy holidays I suppose. Delivery was as promised (New Years Eve).

This place has live people that can help you with any questions for installing their equipment. I cannot believe in this day and age you can get live help in less than a minute

Navigating the site was easy and I was able to find what I wanted. After the product shipped I received it in a timely manner and everything was correct. After installing the speakers I was more than pleased by the sound of the speakers. I will definitely use Crutchfield again in the future and will recommend them to anyone.

SO much helpfulness and a totally friction free experience again. Everything arrived quickly and without issue and the free installation accessories fit flawlessly. Thank you so much

Have to ask tons of questions to receive decent customer service and overpriced products. Misleading multiple people. Weak and liars! Spoke with other customers also.

I've been purchasing at Cruthfield for a long time... and it's getting better every time!
Great company...

Ordered on Sunday evening said 3 days didn't receive it till Friday afternoon so not as advertised I did receive the correct items just not in a timely manner

I didn't know what size speakers would fit my car and going to crutchfield.com made it very easy it let me choose my vehicle and pulled up every speaker that would fit it and very reasonable prices

Crutchfield made it so easy to get everything I needed and great instructions for a really easy install, and the it cost the same as other vendors selling it without the harness and installation hardware.