This a first class hotel. Have stayed in over 50 hotels in last 3 years throughout the country. This is at the top. Vera is wonderful, she works breakfast and is a great chef. Food is perfect, hot and varied. Julie works front desk and took care of everything including finding me a room for virtual last minute call. Rooms are quiet and clean, hotel easy to get to. Happy hour is extended and includes snacks and drinks. Snacks are chees, fruit, etc., not chips. Near shopping and football hall of fame. Recommend highly.
Tip for consumers:
park in back and ask for a room closer to right facing front of hotel.
Products used:
room, dining, happy hour, conference room.
Love Embassy Suites when traveling with teenagers. They have their own area, and I have mine. We also have the ability to eat input room.
We are here now, Feb 24,2023 in room 222, and there is hot water coming out of the cold water faucets and shower. As they fiddle with the problem, the shower water varies from 70 to 140 degrees, regardless of where the valve is set. We decided to skip the shower and go eat the free breakfast. We found the powered eggs and bacon and the cook making omelets. However, there was no cereal, bread, toast, juice, milk.
After finishing my eggs & bacon, my wife found an unmarked door people were coming through with food. That is were the missing food was hidden. You would think they could afford a sign, to advise patrons where the other food was hidden.
I am usually pleased with Embassy Suites as we travel and this location has been better in the past, but this location has no quality control at all.
In addition, we discovered the door lock to room 222 only works part of the time. The bathroom door lock also misbehaves. The heater makes a loud humming sound when the fan runs. Loud enough to wake my wife and I during the night. Last, the shower has soap dispensers mounted at shoulder height to tear at your shoulder, instead of mounting them out of the way, at the rear of the shower.
All in all, it was quite an adventure for $481 with fees and taxes for a single night.
Tip for consumers:
Avoid this hotel
I always stay at an embassy suite if I can. Booking directly off their site usually gets you the lowest rate, and the actual hotel is always clean. The staff never complains when you ask for a cab, and is usually helpful and cheerful. I've never had any issues.
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