FRED D.

In a household with two adults, we have purchased a new set of Samsung washer & dryers TWICE in the last 8 years. They just seem to fall apart prematurely and require very expensive repair. For example, our newest washer main bearing failed and the authorized repair company wanted $550 to make the repair. We decided to switch brands to LG instead.

We are here now, Feb 24,2023 in room 222, and there is hot water coming out of the cold water faucets and shower. As they fiddle with the problem, the shower water varies from 70 to 140 degrees, regardless of where the valve is set. We decided to skip the shower and go eat the free breakfast. We found the powered eggs and bacon and the cook making omelets. However, there was no cereal, bread, toast, juice, milk.
After finishing my eggs & bacon, my wife found an unmarked door people were coming through with food. That is were the missing food was hidden. You would think they could afford a sign, to advise patrons where the other food was hidden.
I am usually pleased with Embassy Suites as we travel and this location has been better in the past, but this location has no quality control at all.

In addition, we discovered the door lock to room 222 only works part of the time. The bathroom door lock also misbehaves. The heater makes a loud humming sound when the fan runs. Loud enough to wake my wife and I during the night. Last, the shower has soap dispensers mounted at shoulder height to tear at your shoulder, instead of mounting them out of the way, at the rear of the shower.

All in all, it was quite an adventure for $481 with fees and taxes for a single night.