F.Hinds Jewellers

Disgusting service
We bought our engagement ring from clacton store and from day we bought it we was told to wait 2 weeks then on pick up we got handed the diamond ring in a plastic bag and was rude to my girlfriend.
4 weeks later diamond fell out of ring and we took it back and was told ring would be sent to there head office was told it be 3 weeks...after many calls and no contact from the store we now told it would be a further 6 weeks as it had to be taken to a diamond specialist.
Amy then told us that someone had rung us and told us that it would be 3 to 4 weeks...we NEVER recieved any call at all...they proceeded to tell us they did call us but couldn't give us a name who called us. We told Amy they did not call and she then said " we called you & we was told it be 3 to 4 weeks...NO call was ever recieved.call logged checked.no call.
We are taking legal action as we want refund under consumer rights " not fit for purpose" but Amy still refuses to give us any date on ring.
Absolutely disgusting customer service.
I would never use this company again & has made this very special event into a heartfelt nightmare...
We are now left with no ring!

STAY AWAY FROM THIS COMPANY FOR REPAIRS, RINGS, WATCHES, ANYTHING THAT HAS DIAMONDS OR EDGES AS EVEN THEY TELL YOU, YOU HAVE 6 MOUNTS WARRENTY, THST IS NOT THE CASE. THEY ARE LIERS AND THEAVES. REPAIRED A 2500 POUND DIAMOND RING, AFTER 4 MOUNTS ONE OF THE DIAMONDS FELL OFF, TOLD ME IT WAS MY FOULT WITCH IT WAS NOT AS IT WAS NOT FIXED PROPERLY AS I TOOK IT TO A PROFESIONAL RING REPAIR SERVICE IN CENTRAL LONDON. TRUST ME STAY AWAY AS WARRENTY DOES NOT WORK WITH THEM. THEY WILL FIND ANY EXCUSE, TO AVOID IT

So i bought a watch from amazon but the band was to big so i went in to f hinds weymouth branch to get some links removed the women i was being served by said after seeing the band said yes no problem its a standard band just need to take some links out my removing some pin i said great thanks can you do it now for me she said yes cost is £15 i said ok then she said ho what make is it i said invicta she then said we dont sell invicta so it will be £20 i could not believe my ears so i said in a loud voice so it was 15 but as you dont sell this brand i have to pay 20 i said that is insane all the people in the shop all joined in one chap said thats nuts the women and her manager were so arrogant she then said so do you want it done or not so rude i said no and left i took it in to davids family jewelers they did a fab job for £10 i was over the moon i told him about f hinds and he said with a smile that's normal for them f hinds does not deserve your bossiness i will never go it any of there shops again its the worst i have ever been treated