Firstforwomen

Going on the firstforwomen (dot) com' site (FFW), clicking on the square on the upper left corner of the webpage brings prospective subscribers to the subscription page. There is no information on the website of 1) DTP, the department used by first for women's parent company for all subscriptions. Customers are never told nor do the telephone reps who can be reached on the FFW's subscription telephone line tell you. They either refuse to divulge info or do not know anything at all. I was calling to discover why I was charged for 2 years of issues in December 4,2023 and received nothing as of January 30th, 2024.

While waiting for a rep, one is informed that subscribers should expect a delay in receiving issues in spite of a timely mailing - blame being put on the USPS. (I didn't agree to that nor would I have proceeded with that info or the lack of cooperation I experienced or the intentional disconnect & intentional block between FFW & DTP).

I spent 2 hours trying to get help from uncooperative customer service reps. I was ghosted twice, hung up on twice. In spite of my explaining that everything was connected to FFW - to no other company, or department, and no inclusion of anything about DTP, I learned more about DTP as an individual than any customer service rep employed by FFW! I can't get the 2 hours back.

I caution everyone - if you don't want to wait 2 months or later before getting your first issue, delay with every subsequent issue (making delivery a *******@pshoot), don't want to be treated rudely, have to guess who/where to get info from - do not subscribe.