Abby F.

Unfortunately, UPS, like so many other companies has cut its workforce by a significant amount. The waiting time for a representative, from even 10 months ago, went from 2-3 minutes to 10 - 15 minutes or more. My package was to arrive on Sunday by 7 pm. UPS stopped providing tracking info the day it was picked up - Tuesday. There was no info listed from Tuesday to Sunday, the day the package was to arrive. Shortly after 3 pm, the info changed to an arrival date of Tuesday, by 7 pm. No rep. Was available on Sun. Monday, after the info changed again to an arrival date of Monday (the same day), I called to find out what happened. The recording stated that there was a 10-15 minute wait time, which was unsatisfactory. Just another sign of the times.

Going on the firstforwomen (dot) com' site (FFW), clicking on the square on the upper left corner of the webpage brings prospective subscribers to the subscription page. There is no information on the website of 1) DTP, the department used by first for women's parent company for all subscriptions. Customers are never told nor do the telephone reps who can be reached on the FFW's subscription telephone line tell you. They either refuse to divulge info or do not know anything at all. I was calling to discover why I was charged for 2 years of issues in December 4,2023 and received nothing as of January 30th, 2024.

While waiting for a rep, one is informed that subscribers should expect a delay in receiving issues in spite of a timely mailing - blame being put on the USPS. (I didn't agree to that nor would I have proceeded with that info or the lack of cooperation I experienced or the intentional disconnect & intentional block between FFW & DTP).

I spent 2 hours trying to get help from uncooperative customer service reps. I was ghosted twice, hung up on twice. In spite of my explaining that everything was connected to FFW - to no other company, or department, and no inclusion of anything about DTP, I learned more about DTP as an individual than any customer service rep employed by FFW! I can't get the 2 hours back.

I caution everyone - if you don't want to wait 2 months or later before getting your first issue, delay with every subsequent issue (making delivery a *******@pshoot), don't want to be treated rudely, have to guess who/where to get info from - do not subscribe.

Yahoo currently has a practice of taking articles from previously published sources and putting those articles on its site. Reports indicate that Yahoo does not pay the author or the publication - the original source. I responded to an article, on Yahoo's news site, from Politico, titled "Donald Trump has a big problem ahead". Since Yahoo has banned some of my opinions (with me intentionally omitting any troublesome/questionable words), I decided to post:

""The question of Trump's corruption should be front and center" (The Washington Post, Jan 20,2024);"Trump's Corruption Unbound" (The Atlantic, Dec. 5,2023);"A Grim Chronicle of Trump's Corrupt Public Life" (The Nation, Aug. 15,2023);"Trump's Sinkhole of Sleaze (The Chicago Tribune, Agug. 8,2018);"Trump's fraudulent financial statements were key to getting loans, former bank official says" (PBS, Oct. 11,2023);"Donald Trump's Ghostwriter Tells All: The Art of the Deal" made America see Trump as a charmer with an unfailing knack for business. Tony Schwartz helped create that myth—and regrets it." (The New Yorker, Jul. 18,2016);"How Mark Burnett Resurrected Donald Trump as an Icon of American Success With "The Apprentice" (The New Yorker, Dec. 27,2018);"Trump, MAGA and the insidious underbelly of white supremacy in America" (The Hill, Nov. 28,2023);"Donald Trump's long history of enabling white supremacy, explained" (Vox, Nov. 29,2018);"'He tells me he didn't know': Trump defends Kim Jong Un over death of Otto Warm"Trump Shrugs Off Khashoggi Killing by Ally Saudi Arabia" (The NY Times, Jun. 23,2019);"'He tells me he didn't know': Trump defends Kim Jong Un over death of Otto Warmbier" (Washington Post, Feb. 28,2019). "And 300 pages of search results regarding Trump's malevolence, disregard of the law, belief in his immunity, his public support of Putin, Jong-un, & other despotic leaders, upcoming criminal/civil court cases, & much more."

All citations were from mainstream media - yet the post was banned. The email from Yahoo stated my post was rejected for "not following community guidelines". Yahoo doesn't follow community guidelines, which includes Yahoo's scores of posts highlighting famous/semi-famous celebs, & unknown females in scantily clad outfits or less. Censorship without explanation!

They say the devil is in the detail(s) which is only sought out after the fact. I sought out a membership in Skillshare. A year went by and I forgot about it. I never used it and did not recall nor seek any info about its policy. A year and a day pass and i get an email that my auto-renew went through. There was no email warning me that $168 was to be charged to my credit card. No chance of me to stop it. I immediately contacted the company. The emailed response was quick & clear. Too bad, so sad. You're stuck for a whole year. There is no chance of a refund - even if one day goes by. I never used the service and am stuck for a whole year. How can they get away with that? There's no chance to opt-out if there's no advance notice. It's to the company's benefit NOT to give anyone advanced notice. Those of us who remember an earlier, ethical model of doing business see that the customer rip-off. Upon further research, the company has also insulated itself from legal suits against this practice akin to robbery by automatically adding each customer sign-up as an agreement not to go after them for this practice. How can this be legally tolerated? If a company can be this underhanded, shrug off a defense blaming the customer for a non-receipt of a warning, and bill them with no possibility of a refund, just how ethical is that company?

While one reviewer advises all to ignore the bad reviews, I believe wise consumers should heed both the good and the bad reviews. Ignoring bad reviews is foolhardy. Two bad faith efforts (on QVC's part) are why I am giving this company a poor rating.

My first two orders were fine. The next two were disasters. I ordered 15 chocolate-cherry bars but got 10 in the box. I hung on to customer service for 17 minutes before getting an agent. The agent took my complaint and stated he'd replace the missing bars. He sent a replacement order but charged me for it. I spent 30 minutes straightening that mess. I ordered Honeybell oranges in mid-January, opting for the first cycle (out of, apparently, four cycles). The oranges were not ripe so QVC looked elsewhere and were to substitute the product. I received no notice of the delay and there was no message on their website either. After reaching customer service, I was advised that I was now in the second cycle and that delivery would be in mid-February. An email from QVC confirmed it. When I called on February 20, I was told that I was in the third cycle and that I should expect a shipment in mid-March. Meantime, a call to three other companies selling this product confirmed that many shipments have already been sent. I requested a call from a supervisor and was promised a callback in 4 hours. 7 hours later I got a callback from an assistant who was unable to tell me why I went from the first cycle to the third. I requested a call from someone higher up. Two days later - there was no call from anyone higher up. Customer Service stated that the records showed the request and no reason why my callback was not honored. I had to start all over again. I don't know how it all spiraled downward with orders 3-4 botched so badly. I am still waiting for a call from the Supervisor on why I started in the first cycle of orders to the third cycle of orders. Will I continue to do business with QVC. No. It is not worth the time, effort, and nausea from getting ripped-off and ignored.

I've visited AMC Fresh Meadows 7 ever since it was refurbished with super-plush seating & expensive concession treats and saw more than 50 movies at that venue. My husband and I had the misfortune to pick a film and a day where the cashier didn't warn us that the volume of the movie we were going to see, Nope (dir. By Jordan Peele), was playing. We were 2 of the 6 customers in that particular theater (it's a multiplex). I was blasted out of my seat by the unbearable/intolerable volume level and the addition of closed captioning at the bottom made it impossible to stay and watch the film. Another couple followed us out.

We went back to the cashier and questioned her silence about the eardrum-splitting volume and closed caption. She was unbothered and stated that 'sometimes that happens as if it's OK to spend $15/ticket to be tortured. We got our money back, but no apology and just a shrug when I asked her why she didn't tell us. There was no sign, no signage, no warning anywhere that ear-splitting volume and/or closed-caption was the order of the day!

I followed that up with a call to the manager who initially refused the call. When she did take the call she was combative, cut me off several times, was not apologetic and eventually - hung up. What little I did glean from her rudeness and response was that I should've received a refund and passes for another showing. I did not get an offer of any passes nor an apology at the time we were at the theater.

This manager refused to give her name - perhaps out of guilt or perhaps out of her rude business manner or lack of giving a damn. The ticket prices, the extremely unpleasant movie experience, and the manager who should be fired will forever keep us from that theater again. If you don't mind having your eardrums blown and your wallet emptied, only then would I suggest you visit this horrible theater. Otherwise, I'd frequent places where they value your business. Evidently, this is not the place that values good customer service or customers at all!

After subscribing to the electronic edition of The NY Times, for about (5) five years, I grew discouraged at the editorial decision to severely limit reader responses going forward. Readers/subscribers today are unable to post responses to 80% of the news items on the site. Formerly, 90% of the items publishes allowed a response. No need to subscribe electronically anymore if posting online was your thing.

Also, the subscription process today is both funky and fraudulent. I canceled my subscription (2) two days before the expiration date - by phone. The customer service rep. Confirmed the cancellation. I was shocked to see a new account opened at twice the rate I just finished paying - despite getting a confirmation from the rep who canceled my account. To fix the situation required a holding time of 15 minutes (for the first rep and subsequent supervisor who needed to address the situation). Supervisor, "Manny" (who refused to provide a last name or employee ID) admitted the system rejected my cancellation because an order to renew my annual subscription was made a year prior (with no notification to me or the customer service dept. that dealt with customer requests for fixes on their accounts). Imagine - the inability to cancel a subscription prior to the expiration date or on the expiration date itself! Despite one's wishes, the paper will ram through a subscription without exception. An additional 20 minutes was spent unraveling the mess.

To make matters worse, "Manny" refused to provide an email confirmation of the cancellation, forcing me to make a daily review to my credit card bill and my NY Times account. This is a lousy way to do business. I was going to renew at a lower rate, which was offered to me but decided to go with a paper more aligned with reader/customer interests and ethical customer service..

In January 2022 I spent 7 hours (in one week) chasing a prescription sent to Express Scripts. The end result was a fulfilled prescription and physical distress that lasted for weeks afterward. In September of this year, I experienced deja vu and am in the process of being physically sick and have already passed the 7-hour mark (of time spent chasing a prescription) and I have yet to achieve success.

Since the beginning of my time with the plan - beginning in 2004, having a prescription sent to Express has been a gamble. This mail-order pharmacy is to big and too impersonal to achieve anything resembling decent customer service. Very few prescriptions sent to this pharmacy were problem free. It got so bad that I blocked this pharmacy for years before I tried to use it again - and I did so because the price difference (under my insurance plan) between a retail pharmacy and E. S. was substantial (for my particular medications). Due to the current conflict and absence of customer service, I've decided that the lower price is not worth the hours of futility, ghosting from customer service reps, and inflexible/insubstantial customer service.
On September 15th received a bill for medications I never received. This was puzzling as - in my particular situation - E. S. confirmed that the company would only provide meds to me when I prepay. I agreed. When I received a bill on September 15th for meds I did not receive I contacted the company. The first issue was to get a replacement for those meds. The agent took my payment info, charged my credit card, and, told me to expect the order within 5 - 7 business days. I called a week later to obtain a tracking number (since no email came regarding the status of this order - typical). Despite my bad experiences with this company, I was shocked that the initial findings of the telephone rep was the inability to find the prescription. It took 10 minutes of searching to discover that the employee who took my payment has misfiled the order. This is a regular problem with E. S. Most of my prescriptions since 2004 were misfiled - a fact that no E. S. employee would acknowledge nor explain why this misfiling practice wasn't addressed in the near 2-decade span of having this occur. Further, I was told this employee was new. This discovery was discussed further with a low-level supervisor. I was outraged to learn that if I didn't call this to their attention, my prescription would be in limbo forever. This new employee's work wasn't checked and the fact that this was a long-standing practice should be a matter of investigation. If this happened to me on a regular basis for almost 20 years, you'd think that there's something really wrong and changes would be made. If it happens to one particular customer, it must be happening to others as well.

When one calls E. S. customer service to reach customer service, one should expect a waiting time of 5 - 10 minutes before a rep connects. A voice prompt won't advance the call until a name, address, and other info is provided. A customer service rep then asks you to repeat the info. If matters escalate and a supervisor is required, expect a 10-15 minute wait. In my case, I was transferred to advancing levels of supervisors.

Between Sept. 15th, the date my credit card was charged and the telephone rep. Confirmed a 5 - 7 day delivery date and yesterday, Sept. 23, I already spent 6 hours chasing THIS prescription. Calling the doctor to resend a prescription, calling E. S. to learn - yesterday - that the doctor had to also send in a pre-registered questionnaire ( a fact never mentioned before), and understanding that for every step E. S. botched, a rep also withheld info necessary to get my prescription filled. Despite conference calls between the doctor's office and E. S., my follow-up between the two, confirmation from the doctor's office that they sent off several replacement prescriptions, and a replacement questionaire, E. S. continuous claims of non-receipt appeared to be fake. How many times can one screw up an order. Misinformation, omission, denial, deflection, ghosting, disconnects, and hostility were what was offered during every single phone call.

After a while, it becomes impossible to accept such rudeness and apparent substandard business practices by this company. No subscriber/customer should be forced to spent 5-6-7+ hours trying to get a prescription filled as a regular practice. And I've had to do this 4-5-6-times since 2004. I believed that the lower price offered by E. S. for a praticular med was worth the time and trouble the company dispensed. It is not.

As of this writing - Sept. 24 - I am forced to wait until Mon. Sept. 26 and start another round of calls to my doctor (who will send a 3rd pre-authorization questionnaire to this customer service-free company, chase this prescription, and wait for the receipt of the meds (paid for more than one week ago) before lodging a complaint for unacceptable business practices. I would steer clear of this company if you want to obtain stress free prescriptions in a timely manner.

I used to love Boston Market. The variety, flavor, fair price, and product availability were tops. After an absence of several years, I decided to give them a try once more. Many changes occurred since I was there. The price increase was expected as most food items/products had increased in price since the pandemic. I didn't expect a heavily advertised item to be unavailable. Signs tacked up on the wall can't be removed. So, it's understandable if a product sold out. However, the store had several 3-dimensional stand alone signs on the counter which advertised an apple cobbler dessert. The signs were obviously placed there by an employee. So, what are three particular counter signs there if the store wasn't going to be selling any apple cobbler that particular day? Any thoughts on removing them from the counter so customers are not misled about a product that wouldn't be available that day? I arrived 30 minutes after the store opened and did ask if the cobbler would be made later. I'd come back - since I love apple cobbler. Nope, no apple cobbler today, but we'll keep the signs on the counter anyway! I also questioned the $2 fee added on to the creamed spinach and potatoes plus the unacceptable attempt of the employee trying to scrape the sweet potatoes clinging to the sides of an empty tray instead of providing a container of a new batch. A bad experience that will make the next visit to Boston Market something to avoid.

Fresh Direct, now owned by Ahold Delhaize (& partners, owners of sister site Stop and Shop) lost some indie appeal and products I've enjoyed for quite some time. Some products, formerly made by Fresh Direct, have been farmed out to other companies. The replacement products are not as tasty as the original product were. I've also discovered that products readily available for the consumers residing in upscale areas in Connecticut, for example, are denied to customers residing in Queens, NY. My product requests are now ignored. One particular complaint I made - regarding the company's placement of Reveal, a cat food SUPPLEMENT (which should not be considered part of a cats regular diet) is listed in the cat food section. Despite my providing Fresh Direct's management with proof that this product is missing key nutrients/minerals needed for a cat's health (that commercial cat food includes) the company refuses to place this product in the supplemental section of pet products. Still, there's a massive amount of selection of pantry and gourmet items, meats, fish, frozen, breads, and dairy. I've been a customer for more than 15 years and will continue to use their service.

I was a very satisfied customer of Schwan's from 2018 to 2022. That's when I received an email notifying me of the removal of all customer courtesies, and bonus points, plus, the company would be changing its name to Yelloh. It's Aug. 2023 and there's no trace of a new corporate name.

No longer would customers be able to get free shipping if a certain dollar amount per order was reached, nor any points accumulated with frequent ordering be available. All gone. I found that a number of my favorite products were hardly available, and if back in stock, other favorites were not. The prices are not competitive nor is there any reason to look forward to sale notices. $2 off products I have no interest in will not have me order them. Calling customer service is a time waster. None of the reps I've spoken with during 2023 have any more knowledge about products, restock dates, etc. than I do

Two years ago, I would've written a great review. Americas Best (eyeglasses) had great service, great selection, the offer of an extremely sophisticated collection of eye exams. Things changed. I called and made an appointment (at the Carle Place, NY store) for my husband and myself for 9:20 am and 9:30 am, and informed the woman on the phone that I was disabled/used a walker/had severe mobility issues. No mention, from this representative, that the eye doctor comes in at 10 am. Once I arrived at 9:19 am, I was informed that the doctor wasn't due until 10 am. I stated that I was not physically able to sit there for 40 minutes (and I brought the list of frames I liked by selecting them from the Americas Best Website - so I didn't have to do it at the store). The manager, who identified herself as such, advised me to wait in the car until the doctor came in. In addition, the store lost my husband's (eye exam and purchase) records from 2 years earlier. I was unable to wait for 40 minutes so we left. After a week, I called to make another appointment for both of us. 10 days later, one day before the appointment, the manager (who was abusive to me before) called to state that she canceled both appointments and that I'd have to go elsewhere. I was not welcome at her store.

I immediately called customer service and received a shock. The supervisor I spoke with displayed no empathy, care, or interest in the situation. After I explained what occurred, she informed me that there was a sign - small and not prominently displayed - that the store has a right to refuse service to anyone. Apparently, all stores have a small sign not prominently displayed. I was shocked as I did nothing wrong but be disabled and reject the suggestion to wait in my car for 40 minutes. There was no interest whatsoever - from the supervisor - to iron out the problem, hear both sides of the story, investigate if something could be done. There was no apology for the abuse, rude behavior, apparent disregard of my disability. Nothing. I've never been treated like a piece of garbage before and it was something I won't soon forget.

If it wasn't for the fact that this store had the best prices, best selection, and was able (since 2004) to diagnose my eye problem, I wouldn't feel half as damaged as I do now. It's astounding that they don't care about customers in any way... especially when one is disabled. I can't even go to another America's Best outlet because a disability-phobic manager banned me from her store (and was able to use her clout to ban me from any other outlet) after being so abusive. My husband and I deserved better treatment than this.

Delivery arrived on time. Food was delicious. Pastrami and corn beef were so tender. I can't believe the lightness of the matzoh ball in the soup. Never had anything so tasty. The potato knish was also light, not heavy, and so good. I'd order again.

I was very pleased with my first order. Great selection, reasonable prices, and prompt delivery. The second order cancelled all the praise I had for the first order. The item (priced lower than I found anywhere else) qualified for free 2-day shipping. 36 hours after I placed the order, I received an email from *******@walmart.com notifying me that I'd receive the item a day later than expected. The first telephone rep told me it was the delivery service's error. No, it was Walmart.com. Second rep blamed the weather. No, The item was shipped from a facility one hour away from me - and there was no inclement weather. The escalation supervisor claimed that I, indeed, would get the shipment on the advertised date. She couldn't understand much about the email, including the sender (*******@walmart.com), the date (less than 5 hours before my call to walmart.com). The incident left me baffled and no longer confident in Walmart's ability to keep advertised delivery times nor competent customer service reps. At the time of this review, I did not receive the package. L

I first tried Bokksu's monthly snack box (through Amazon). I never saw such an impressive collection before. Bite-sized snacks were assembled around a theme, which was explained in the accompanying full-color booklet that came with the box. I tried most of the snacks and discovered that I preferred sweet, not savory, snacks. I then became a Bokksu market customer and have (sob) spent much money on snacks. I can't resist. I admit spending $25 for a single box of 10 cookies (chocolate/banana and honey/gorgonzola) but in all my years I've never tasted cookies as delicious as these. The snacks are divided into categories, making it very easy to breeze through the items you don't want to bother with. There are reward points and bulk discounts available (buy 12 of one item and receive a nice discount). The items are boxed very well and I've never had a bad shipment in the dozen+ shipments I've ordered since last year. Emails are answered the same or the next day. If you want to try snacks like sweet potato puffs (melt-in-your-mouth deliciousness), Japan Saki KitKat (wow), Nure-Agesen: Katsuo + Ume Plum chips (skip jack and plum chips, a personal fave) or Chocolate Azuki Beans: Uji Matcha (can't get enough of), give the Market or monthly box a try. Boxes come in snack and full sizes.

As a minority - one who uses a flip phone, desktop computer, and land line, exclusively, I'm not a customer for Noom's services. Unfortunately, I wasn't aware of this before signing up for the free trial. I was not informed that only those with Smartphone's can use Noom. I am now aware of how the world works and that a certain segment of the population can't use this service. That said, I emailed customer service and got a quick emailed response telling me my trial was cancelled and the fee was refunded. Can't complain about that.

I understand that every one of us are facing hardships due to the global pandemic. Many supplies are hard to come by. With that said, I can't understand my failure to secure a delivery slot despite making over 200 attempts in 6 days. With items assembled in my cart for the past 6 days, I visit the delivery schedule grid multiple times per hour 20 hours out of a 24 hour day. Several times, I go to the grid, where there are no openings, visit 5 minutes later, and see a new day added with the slots completely sold out. Day after day after day. Are there others like me who are doing the same thing but are more tech savvy than me or do they visit twice as many times as I've visited? Love to know the answer. Can't ask Peapod; they disconnected their email option for the present time.

I joined Audible a couple of years ago and couldn't be more satisfied. The selling points are: audio samples and in-depth descriptions of each title, user reviews/ratings, excellent customer service, including exchanges which are made with little trouble. Members are granted two free titles from a selected list each month. And the selection has something for everybody. I have never been disappointed.

Chewy has always come through, whether it's to get a super-quick delivery of cat food, sifting out cat toys I'll know my cats would like, a customer service problem, or accurate reviews on items I'm thinking of getting for my sweeties, it's all there through the website or on the phone. The customer reps are very friendly and helpful the site is user friendly.

I bought 4 items in the wrong size. Confirmed with customer service about replacing identical items in one size smaller. Followed company directions and sent them back. Two items (pants remained at $14.99 when I bought them to when they were received back to when the company shipped replacements in the smaller size). Despite my offer of sending screenshots of all three times I checked, company charged me $2 more per item for the pants - even though they were never listed online for the higher price. Only when I threatened to report them did they credit my account back. Customer reps and supervisors were belligerent and non-cooperative. I was a loyal customer of at least 5 years before they pulled this. Never again. Also, they are not BBB accredited.
Update: I was encouraged after receiving an email response (on this site) from customer service, but was soon, again, disappointed by the lack of cooperation and the continued belligerence from the company's escalation team. No offer of proof or my side of the story was enough. It just made things worse. It's like the company went out of its' way to continue to alienate a long-term, once loyal, customer. I will never understand and accept that I won't order from them again.