Footlocker.ca

Interestingly enough, I don't have anything negative to write. My experience ordering from Footlocker for the first time was actually a positive one. It took a couple days for them to ship my item out, but once they did, I received it the next day. I actually read reviews after purchasing and was so nervous Footlocker would just be another H&M in disguise but no, everything went super well! I don't think I would purchase online from them again though, and it's not because I fear the worst but I do prefer going into store.

This is the second time I have ordered an item off the footlocker.ca website because the item was not available in-store, and both times, after processing the payment on my credit card and after a 4-5 day wait, I receive an email advising me the order has been cancelled as the item was not available. Why was I able to order the item and pay for it if it was not available?
Then I have to wait another 3-5 days to receive my reimbursement!
After calling customer service, I am told that their online system is not always accurate and that before ordering an item, one should call to confirm the availability. Does that not defeat the purpose of ordering online? And secondly, I did call the day before the order was cancelled and was told the item was being shipped that day! So not only is the online system not accurate but neither is the system used by their customer service.
Never ordering from there again.

I visited the Footlocker at Rideau Center, Ottawa, last night and found a pair of trainers each for my son and me. When I tried paying by Visa, the cashier accidentally pressed "decline" when I signed. The till then froze and as it was close to 9:45 pm (the time I was scheduled to meet with my family - the center closes at 9pm), I was a bit stressed and asked the cashier if she could get it right the next time. Because the till was still stuck, she asked the manageress for help. Having heard what I said to the very pleasant cashier (who was most apologetic), the manageress very curtly told me she did not appreciate my "attitude" and called me IGNORANT. I remonstrated with her and told her that as someone supposedly in the service industry, her attitude was (shockingly) pathetic - and reminded her that (being in the service industry myself) the rule is that the "customer is always correct". She did not appreciate this and summarily informed me that she was NOT going to sell me the 2 pairs of shoes!

What she did was not only a reflection of the hyper-sensitive, entitled-mindset that many service staff possess these days but also sets a really bad example for her colleagues, giving them licence to behave in the same way - and worse. She also chose to be so rude to me in front of my teenage son, which was humiliating to both of us! I have patronised Footlocker many times before and have never had a problem, but I shall no longer be doing so. In fact, after leaving their store, I popped into Vans and received wonderful, competent service. My son ended up with a far better pair of shoes!

Footlocker needs to recruit, train and promote better. That lady had no right to be a manageress - obviously Peter Principle in manifestation.

BTW, if the manageress suggests I was being racist (the snowflake default defense and offence), I belong to an even smaller minority than hers..