Giuseppe Zanotti

I could have said these are scam artists. If not I've bought from them in the past. WHY ARE YALL HOLDING MY REFUND? WORST CUSTOMERS SERVICE! I lost my return tracking no, how is that a big deal. If yall created the label, why is so hard to give me my refund? Reps have sent 4 EMAILS to the supply warehouse, yet no response for ALMOST A MONTH! Under the same company. So ridiculous! And their supervisor/manager is NEVER around to help... This is so unacceptable! GIVE ME BACK MY MONEY! Here's the order no again *******0210 GIVE ME MY MONEY!

Ordered a hat and received a total different hat when I called their customer service they told me to send them the picture and they will check what happened. After some days I called them again, they then sent me a shipping label to print and ship back, I called them on the 7th day to confirm if the have received the package only for the Costomer service lady to tell me that they uploaded the wrong picture on the site and that they don't have the kind of product. They need to reorganize them self.

I ordered a pair of shoes from Giuseppe Zanotti's website. I was given an order number and a link to track my shoes - no carrier name or tracking number. The shoes were shipped from Italy. The shoes made it to Atlanta, but suddenly there was a hold on the delivery according to the tracking site. I called the customer service number several times and got hung up on after long waits on hold. All I need is the tracking number and the carrier name to find out why my shoes are being and how to retrieve the shoes from hold.

The phone numbers are called are:
*******688
*******013
My order number is *******9002

They have stole my money and dont want to return! I'm gonna take a lawyjer. I have send a lot of e-mails, but they ignore me! Shame on youuuuuu

I CAN NOT BELIEVE THIS. I SPENT $800 on a shoe that was not DELIVERED to me. UPS driver signed my name, I called and complained costumer service was SOOOO RUDE " based in NEW YORK" always ignored my emails and never went through with the investigation with UPS. I just lost $0800 and these people were literally laughing at me when I finally got someone to answer me. WHAT A JOKE. DO NOT BUY FROM THEM YOU ARE BETTER OFF BUYING FROM ZAPPOS

This has been the worst customer service interactions and shopping experience i have ever had in all my years buying online. My girlfriend and I ordered 4 shoes for gifts (2 her and 2 me) on the Giuseppe zanotti's, presumably, outlet store or whatever https://outseason.giuseppezanotti.com/os-us/. All these purchases were made in January 1-10,2020. We live in puerto rico and in the address part of the checkout Puerto rico was a available option to ship it with free "2-3 day air delivery"(and its still and option as of writing this review). All was fine, we got the email and everything and long an behold we got our first order we placed, but the size was too small so we had to call C. S. (*******688) to make a request for a exchange, and there is were the problem began. The representative that i got placed said that the order I received was not supposed to be delivered to Puerto rico, it wasn't supposed to be even a option in the shipping part of the checkout and it was there systems and warehouse fault he admitted that and told me 3 different times, non the less i got the order from UPS and the label said 2-3 day air in big bold text. In that instance i told him about the 3 order me and my girlfriend placed and he said that he will have to talk with relation in Italy, i think were there HQ is, so i said sure no problem go ahead and waited the following day. So i called and he told that they would give make a special return label just for me and they would just refund me the money and the other 3 order we placed were going to be canceled and refunded but I didn't want that i wanted a exchange and the other 3 orders because those were all going to be gifts, so i gave them a easy solution to this problem that wasn't even my fault. We have a Giuseppe Zanotti store here in Puerto Rico, it's literally 15 minutes away from my house, like these was a special situation, ask if they have all the shoes in the size I ordered and tell them the situation and what happened and to let me exchange that shoe that didn't fit to the correct size and the other 3 orders to let me pick them up. Im not asking to ship the shoes to the store for a store pick-up im was asking if the shoes I ordered were there and available in the store for me to get it, I didn't care if there just one shoe I ordered i just wanted them. The REP. Told me that he would pass the message to relation to see and to call Monday because in Italy the HQ already closed and they were gone for the weekend. I called Tuesday January 21,2020 because Monday was a national holiday and they were closed but heres the funny part, another one of the orders i placed came to my door via DHL on Monday and that order was previously placed on hold and was let go to be delivered, so up to now i have 2 orders from 4 that I ordered that Shouldn't have been "sent" and also the shoe came from Bologna, Italy (there Italian warehouse presumably). So i called and a diferente REP. Answer which was the alleged "supervisor", i told them what was the update of the last time i called and relations informed them that they would not accept the return/exchange in the store and that they were going to create a label for me to send the shoes i got first because of "store policy" knowing well that isn't a normal order, this is a special case and those should be more flexible with the options that they give because it was they're system and warehouse fault but they didn't give a flying F#%k and said no they where just going to return it and that was it. The supervisor had the great idea that i would just send the shoes back and buy then at the store in PR, I don't know if she is blind or just playing dumb she can see how much i got those shoes for and she knows that in the store they will not give it to me at that price. After going back and forth for literally 20 minutes with that woman I finally gave up and said just cancel what you can cancel and send me the return label when it's finished and tell relation that at least for all this F@#%i$g headache and waste of time that shouldn't have happened and shouldn't have gone through for something that wasn't my fault at all and the first REP. Assured me 3 times that it was they're fault, at least give me a promo code for the same amount I used for all the orders, that was a big sustancial discount, so that i can send it to one of my family members in the US mainland and they can send it to me. Not even that, they just offered me a 10% discount for the "trouble this has caused" and the REP. Appeared to not want to create that message/request for me probably because she was mad because i was fed up with them and that is the most despicable thing a company can do, that is a insult it basically saying "hey we know it's our fault and we screwed up we aren't going to do nothing to make up for the trouble you have gone through for our mistake". I just want whats fare thats all, i used a 30% discount code witch was "out30". So 2 days roll by (January, 23) and i called and was greeted by a super arrogant "CAGNA" (google translate it) REP. To see what has been the update and this lady tells me in a sarcastic voice "sir. Are you aware that we don't ship to PR?" Like hello? If you would have just read that damn note on case attached with the damn orders you could see the root of this problem but anyways i told her if there is any update of the 30% discount I requested, she said o we don't have any coupon codes at the moment, like what? I wasn't asking for a discount code right now, i was asking for the messages from one of the higher up to see if they would at-least were going to do that but looks like the last REP. Didn't create the message or this cagna Didn't understand what i was saying so i told her to send them a message again and she replied in a very sarcastic and a way of brushing it off "yeah, yeah i will send it yeah mhm" she is the most arrogant cagna i have talked to in all my years buying online that little cagna should be fired and put in her place as of for all employees who work there and all the other reviews tell the same thing that they are all arrogant and rude. So i call 2 days later and a different REP. Answered and i told her what was the update with the 30% discount and she tells me o "we just sent the email out sir" i asked her "if it was the 30% one?" and she tell me "yes it is apparently" so i hung up and when I opened the email guess what was in it? Sure as hell wasn't the 30% discount i used, nope, it was the damn 10% discount they "can give", at this point i was sick and tired of them so I didn't call back. I sent the shoes that i was exchanging at first back to them for a refund and went ahead and repurchase the same shoe (of course this time the right size) with 10% discount substantially higher to my uncle in the US for him to send it to me. Why did I ordered it you may ask? Because this was a gift and the person already saw it and loved it so i wasn't going to get them something else because of the companies fault and lack of will to resolve the problem. This company is the most irresponsible, horrible, rude and disrespectful i have ever encountered i will never ever buy from any of there products from any store that sells them and i am correctly telling all my friends, colleagues and family member that have purchased and have the ability to purchase these products to not buy from this brand ever and sharing my story with them because this situation could have been resolved so easily and everybody would have won, but no the CO's or who ever looked over this case didn't give a damn about there customers.

P. S: as of posting this review, the option for PUERTO RICO is still available for shipping with no additional shipping cost with "2 day express delivery" and the tax of course.

I purchased a lovely pair of shoes at it was too big although I ordered my size. In exchange Guiseppe warehouse sent my shoes to wrong address and when I contacted Guiseppe asked them contact DHL to exchange delievry to correct address they instructed DHL sent my shoes back to warehouse and then I received follow up email they will issue refund it; s been over a 3 weeks not money seen in my account. Been on phone 10+ times of not received refund, every time I receive same answer: we have refunded. I also send them my bank statement to proof money not received money they still arguing they have. I'm extremely frustrated and disappointing and won't ever buy Guiseppe shoes. I have no choice than instruct solicitor for my refund as it's a lot of money not received from Guiseppe. Please be careful with this company.

Giuseppe zanotti is my favorite shoe designer
But, I was so disappointed this time.
I have gotton four shoes from
"Giuseppe zanottidesign.com"
Less than a month ago.
After I got the shoes from I returned it next day because their policy don't exchange, they just said order it again when I call the customer service.
So I ordered another shoes on same day I got their shoes.
After they got my return item I did not get any e-mail.
8days later I got e-mail. They sent back the shoes I returned. And the reason is one of the followings.
I had no idea what was the reason.
I was shocked. Immediately, I called the customer service.
Asked why my return was refused.

Representative told me it was worn.
I could not believe what he said
Because I did not even tried them all.
And I sent them back right next day after I got the package.
I was so mortified at being mistreated.
I ordered 3 more shoes from "GiuseppeZanottiDesign.com"
How come this happened to me?
What happened made me not
Interested in Giuseppe zanotti shoes.

I will never go on nor buy again
At " GiuseppeZanotti Design.com "

Shame on them!

I went into the Giuseppe Zanotti location on Madison ave, in New York City to buy my wife a pair of sneakers and i was racially Profiled! As soon as i walked in the front door the lady at the register jumped on the phone and called all her co-workers to the front. One male even walked over to the front door to act like he was arranging Handbags just so he can make sure i didn't steal. I came in there to buy a pair of $850 sneakers and ended up buying a pair of $1,300. Sneakers for my wife. The only reason why I bought the sneakers after i felt like i was being profiled as a black man about to steal from them, is because it was 2 days before Christmas 2014 and my wife really wanted some sneakers from that Desighner. After i paid for the Sneakers I was spoken to in a very rude manner buy a Manager in the store. It killed me to bite my tongue but i did. Ok 3 days later i returned to the store to exchange the sneakers for a bigger size and the same lady that called her co-workers to the front was there and she was very rude to me and my wife while our 6 year old child was present. I went off on her that time! Enough is enough! I would never shop in that store again they are racist and its funny because the ladies that were rude and nasty where black just like me!

Giuseppe is & probably will be on the pricey side. They NEVER cut corners on the QUALITY of the shoe. Most Italian brands are probably the best shoes made. But Giuseppe Zanotti is the leader of the pack! I can't complain about one darn thing... not even the price. I have have at least 10 pair & I paid altogether over 30k. My favorite cost $5500 & my 2nd favorite cost $3500. The rest cost somewhere in the neighborhood of the $3500 but no less than $2k

If you want unique and quality design - you should check it out. Beware, it's not for the ones with shallow pockets!