ICON Health & Fitness

Very interesting project. I'll watch his development. I hope it will be successful and in the future will compete with large companies.

I ordered my Tour de France from Proform.com, and ordered the extended warranty that added four more years of extended in-home warranty and four years on parts to equal a total of 6 years on in-home warranty and 9 years on parts taking me to 2024 for in-home warranty and 2027 on parts. That was back in 2018. On June 2nd, 2020, my bike starts doing weird things, going up and down on its own and goes in an never-ending loop of an option of shutting the bike down and turning up the volume. I called UTS to get my bike fix. Of course, they say I am out of warranty. I forwarded all the e-mails corresponding with Michael from Proform showing that I did in fact purchase the warranty. All info was forward to Jace, who never responded back to me. Fast forward to June 17th, now two weeks later after more phone calls to UTS about my warranty. I received an e-mail indicating that I do have the extended warranty of my bike, expiration date is 2023-08-14, a year earlier than what I had purchased. Okay. Whatever. I called UTS again so they can send someone to fix my bike. After being routed to someone "who could fix my bike," a part was put on order, some kind of card reprogramming device because of course, they can't figure out what's going on with my bike, and I guess apparently they didn't really want to send someone to look at it. I get a part order e-mail on 6/18/2020. To this day, I have not received an e-mail indicating the part was shipped. I called UTS on 6/23/20 to inquire about the part that was ordered because I still hadn't received it. After being routed again to someone who would be able to help me, it seemed like she was upset with me for inquiring about the part and I could go to order status to find out about the status of my order, and that the part that was ordered was "on the truck" ready to be delivered to me. It is now Tuesday, the 30th and I still don't have an e-mail confirmation indicating that the part has shipped out to me, and the "check order status" still indicates my order status is pending. It is going on a month without the use of my bike for a reprogramming card that evidently looks like it will never ship. Save your money. Don't buy from Proform.com or ICON Health & Fitness, UTS, extended warranty because your bike will never get fixed.