Kbcbank.bg

You cannot expect help from this bank.
After a dispute with a seller who deducted money from my account even though the subscription ended, I contacted VISA (the seller didn't reply).
Visa advised contacting the bank, which I did.
Only to learn that they refuse to help. After several emails. That I am the only one who can stop it. NO I can't. The seller doesn't reply and the contract with the seller ended.
They probably knew it after the first time, but didn't dare to say this.
But I can file a complaint. And that I wanted to do.

To make me completely "happy" I got an error on their website (not the first and probably not the last) after submitting the complaint. I had to endlessly do the recaptcha. Of course, there is an issue then.
Message on the website:
Your action has been suspended due to security reasons.
Please call +*********4102 and report the following SupportID code: 253**********027**989

The only reply to my email where I filed a complaint was "Try another browser".

Any help from this bank is not to be expected. Next to all issues they have with their website, this is horrible. Pay for something that I don't receive as the subscription ended. This is stealing my money and the bank does nothing!
KBC you should be ashamed of yourself, your support etc.