Klarna

I bought a polo shirt at Macy's and returned it. Macy's gave me proof of return. I made sure Klarna knew the product was returned. I have contacted Klarna 15 times since December 31st 2023. It's now Feb 20,2024. I've provided the receipt from Macy's that clearly shows Klarna was credited. Klarna continues to threaten to charge me for the item IF I don't show proof of return. And I have done it 15 times! Such STUPID, USELESS, UNETHICAL customer representatives! Never again will I use Klarna!

Terrible customer service. Was sold a faulty product with additional false advertising, tried to return but the seller was a bit of a scammer so couldn't. Thought that's fine, I paid with Klarna and will get a refund through them, but Klarna contacted the scamming merchant who lied about it being past the refund date, no human looked at it, and I can't appeal. Stay away from Klarna, use PayPal, Credit card or anything else.

Ordered an item through a UK website which compelled me to use Klana; paid in full as I don't want to use credit. Goods never received and Klarna's records show the 'seller' to be a US website, totally different name from the one I contracted with and not revealed at point of purchase. Klarna not giving a refund even though they do business with a fraudulent site, different from the one I paid. SCAM AVOID

As of this week they now want full access to my bank account. Not happening! These guys went way too far with this. Tracking my personal info? I don't like the big brother monitoring crap. I'm done.

I noticed I was told by my bank you have insufficient funds. I looked in to it. Klarna is trying to deduct
money out my acct without my consent. I did change my due dates but they still decided to deduct what I owe them. In which I extended my date till 1/26 of 35.17 and Klarna started deducting on the 1/18 in which I have no funds until 1/20 so that's causing a negative balance. They also deducted another one of 14.17 that's due on 1/22

Wouldn't recommend, although the idea seems nice it can be quite problematic. Made a purchase and later learned one of the items was no longer available.it was cancelled, yet klarna continued to charge as though I had recieved it. Even after confirming and being told by representatives my next payment was paused, they without warning then withdrew an additional $81.75 from my debit account. Such actions can be disputed with your bank, but it doesn't matter the money is gone. There is also an "investigation" by klarna into why a total of close two hundred dollars over a period of time has been paid to klarna, yet there's no purchase aligning with the dates.

Klarna treats me like a delinquent.
I have have invested $5,732.30 made multiple orders all of my payments to Klarna have been on time. When I tried to use it again they said that I was only allowed $500.00 due to my credit history. They didn't care about my credit history when they 1st came out nor did they care all the other times I purchased through them and pay them back. All of sudden it's a problem. When ordering doesn't allow me to purchase from there available options ask for me use a cosigner.

Thought the whole point of using Klarna was to help customers buy and making shopping easier if they are running low on funds.

That's fair I get treated unfairly because someone experience or my old credit history.

I have proof and record that I paid Klarna on time on all my purchases all of it back.

If try it one more time if I get poor treatment again I will forget about them and won't ever use their service or recommend others.

I was notified today that there was a bug in Klarna's system which allowed them to take money from my bank account without my agreement.
This is a serious crime which they are telling me they cannot fix immediately.
Who wants to do business with a company like this and no one in customer services wants to take responsibility or help me.
These payments should have been deducted from my account in a months time and only when I go into my account and pay them. If Klarna can just decide to take my money when they feel like it this is theft!

Klarna took £344 from my account for a purchase that was automatically cancelled
MONEY TOOK STRAIGHT OUT OF MY BANK ACCOUNT
CUSTOMER SERVICE SO NOT UNDERSTAND
18 days after still my money in the bank of KLARNA
I HONESTLY DO NOT KNIW HOW THIS SCAM COMPANY IS STILL AROUND
PLEASE PLEASE READ AND TAKE NOTE OF OTHER REVIEWS YOU WILL BE RIPPED OFF!
AVOID AT ALL COSTS

Awful company! Checked all my refunds since 3 months ago and just 2 of them have been partly refunded. They owe me almost £1000 in refunds. You have to wait hours to speak with someone on their chat,they're rude or say they didn't received the refund from the company,but the companies are sending me confirmations that they've refunded klarna months ago. I will never use this service again! DO NOT USE THEM! THEY'RE SCUMmERS!

This company did not support me when I was a victim of fraud. They supported the fraudulent website, even when I had the owner of the real website call three way to klarna and explain they are victims as well of this fraudulent company. I showed pictures verifying my true order and where they show the order came from. They tried to give me tracking information and a picture showing the house that it was delivered at. I showed them a true picture of my home from google maps and they still said I owed the bill. The company that they are charging me from doesn't even use klarna as a payment platform.They then proceeded to charge my card 3 times for the same order and return none of it.

When the App hasn't worked for months,
Thats saying something! I've used every available service out there. Klarna is the worst of all services. The payment comes off your credit card but Klarna declines the purchase. You end up waiting for your money back on your credit card, and you have to still pay for your purchase. Never use this service! Afterpay, Uplift, and Sezzle don't seem to have this problem.

I had a highly disappointing experience with Klarna's buyer protection, which ultimately led me to take legal action against them. I mistakenly purchased from a fraudulent website, litfad.com, that purported to sell furniture. Despite Klarna's advertised buyer protection, they failed to fulfill their promises.

After numerous attempts to resolve the issue directly with Klarna went unanswered, I resorted to taking them to small claims court. The process was time-consuming and stressful, but eventually, Klarna settled the case. However, their commitment to covering my court fees, as promised during the settlement, remains unfulfilled.

Now, I find myself having to file a motion to compel Klarna to honor their agreement. This entire ordeal has been a complete nightmare, highlighting a lack of accountability and customer care on Klarna's part.

For those skeptical of my experience, the public court document can be found at la court.org, case #23IWSC*******, Alejandro vs. KLARNA INC. This unfortunate situation serves as a cautionary tale for anyone considering Klarna's services, urging them to carefully evaluate the effectiveness of Klarna's buyer protection before making any purchases.

I try to use Klarna to purchase some article in Banggood. Manage till the point when Klarna requested to login to my bank account via Klarna site without description any payment options. I could not believe to this, i. E. Klarna requested access to my bank account without any statement/obligation from their side. I tried this few times with the same output. I got very unsafe feeling and did not proceed further. I know that will never used is and I do not suggest it anyone.

Haven't been able to make any purchases meanwhile I have $1600 credit available. After 6 months of thinking it's just a glitch I call customer service and they tell me it's a error in the system and they'll have to forward my account to specialist in order to fix it and if they can't they'll close the account and I'll have to make a new one. It's ridiculous and not to mention you guys have all my personal info. Starting to feel like this is all a trick with evil intentions. They give you credit at first then down the line they randomly take away your buying power even if you make all your payments on time and have a good credit score. Customer service is even worse, whether you call or message them they have absolutely no clue what they are doing. And when they can't help you and you persist on asking for a supervisor they hang up on you out the blue. Not to mention the fact you spend 45 mins waiting just to get access to someone. Klarna is just a BIG scam, way better alternatives like afterpay and affirm

Thanks to klarna now we can make a purchase from most of the online shops and pay later. This is just what most of us needed, no more waiting for month ends..

I bought an aspirato hoover after reading what turned out to be a fake comparison review site. The hoover was not fit for purpose. Its suction is so poor it barely picks anything up.
The company is actually Chinese, you can't speak to anyone and responses to emails just say if you send the product back, because of Chinese customs and the companies inspection on return process, you may not get any money back. You also have to pay the postage to get it back to China.
I raised it as a dispute with Klarna. I sent videos of the hoover not picking up even fairly small bits of grit etc. They asked me on three occasions for more information to support my claim which I provided, there were very large gaps between the emails. I kept ringing and chasing a response. You cannot speak to the dispute team directly and they fail to respond to follow up emails. Finally, three days before the end of the suspension of my Klarna account payments were due to end, the dispute team send me an email to say that they have spoken with aspirato and aspirato have said the 'claim is invalid', so they won't be pursuing this any further.
No other explanation was provided. I have raised a complaint about this. I cannot believe that they are just accepting what the supplier says. I have provided proof that the hoover isn't working properly and certainly not as advertised on aspiratio's website. Where is the buyer protection in this! Secondly they left me with no time to continue to pursue the complaint with aspirato. I was informed by Klarna that if I was requesting that my second payment be delayed, I would they said I would be seen as being in arrears with them and would be moved in to their debt management process
What appalling service!
Clearly Klarna fail to provide any customer protection what so ever. Be very careful if you use them. I have finally ended up paying £140 for a hoover that is not fit for purpose. Three weeks after raising a complaint about Klarna's dispute team I am still waiting. Of course their response will be a total whitewash.
If you receive faulty goods and you purchased them through Klarna. Don't waste your time and energy. You won't get any help!

Hi for all customer klarna I don't recommend bad experience plus the more you buy and used they keep lowering my spending limit when from $1800 to 1000 I decided not to used no more.after pay its better.

A few months ago I made a pretty big order on Shein and decided to use klarnas pay in four option. It is now been 2 months since the items will return to Shane's successfully and have gotten several confirmations from them saying they have received the item but Klarna keeps trying to charge me for the final payment, I was actually told the final two payments would be canceled as I had paid enough for the order but they still charged me for the third payment and are trying to charge me for the 4th. I'm now out about $60 for clothes I don't have so in the future I will use a different pay in 4 option

Dirty filthy scum smelly cun ts open them to bring a wadge in iv seen nicer thing's eating out of a bowl hopefully she will always have a still born they pick up a disease through ing it about to hold a job down

We have applied twice to Klarna to be offered via our family retail business Website. We offer a variety of beauty and grooming products, much like other popular retail shops that already use and offer Klarna (and which Klarna proudly advertises as their customers). However, our applications are rejected incorrectly and unjustly because Klarna tags us as a company that does "drop shipping", simply because we offer a variety of brands. We are NOT a drop shipping company. We have NEVER drop shipped. We are a retail eCommerce shop. We have our own inventory of products that we fully purchase and store in our warehouse. We have the full legal right to resell these brands as retail corporation (just like some other already approved and advertised by Klarna as their customers). The only difference is that we are not a giant corporation, but rather a local family business. The Klarna review process has been very difficult and illogical. It is not possible to get any help via support as a merchant. At this time we would not recommend any businesses to engage with Klarna. It would wonderful if Klarna can be more understanding and fair in their merchant review process.

AVOID TO USE KLARNA AT ALL!Don't buy anything trough Klarna!They are a bunch of thieves and liers if you have a refund with them they don't pay you back and they don't care about the situation they only have customer service contact wich they say they'll update the payments team and it never happens.I'm awaiting for a refund from September they ruined my Christmas as I don't have this money back.This company should be close permanently they are not legal AT ALL!

Klara is going into my personal account charging me fr an order I canceled and proved it to them its just illegal. I have to close my bank card after 20 attempts to contact them. I was told 245 minute wait to talk to a live person.