I was suspended after 7 years of using them. This is what they wrote: I understand your frustration. Unfortunately, accounts that violate our Terms and Conditions cannot be reactivated. We take data quality very serious. Companies value the information collected through survey research and are paying for it; therefore, it is important for us to deliver only the best data to them. Our Accounts Department has made the final decision to permanently suspend your account. Right after they sent this:
We are sorry for the problems you experienced. We have now credited your account for your time on this.
My best guess to why I was suspended is that I proved they were ripping me off by not paying after finishing a survey. I actually screenshot the survey and amount and the submit survey screen and sent it to them. Those pics don't show the full photo but they're time stamped.